Firestone Complete Auto Care

Ywan Sayles

Never ever ever do business here. I took my truck to this place for an oil change and a shift cable. After having a reservation for almost a week. After getting my truck back and paying over $600, I drove home a few blocks away. I checked my oil and it had not been changed. So I took it back & was told that's how it's supposed to look. So I pointed out the oil filter that I put on it the last time when I changed it myself. Then they took it ask in & changed it. The next day I noticed oil leaking from everywhere. Now the shift cable. At the present time, while I write this, my shift cable is not right. I have a low gear I can't reach & the PRND gears don't want to come in right. They say bring it back Saturday. Do I really want them doing any more to my truck? Hmmm? NEVER DO BUSINESS HERE!! It made me five 1 star.

Cindy Kay Larson

On 5/10 about 330pm. Heading to granddaughter's band concert more than 50 miles from where I was. Hit a pothole on highway extremely hard. Got a impact bubble and bent the wheel. Pulled into Firestone...they fixed the tire and referred me to Alloy wheel repair, mobile unit. Thank you for great service and spot on referral to Alloy wheel.

Ashley Casey

I went in today expecting a quick alignment and a couple new tires. Once they got my car up they saw it was missing a locking nut to inner tie rod. We originally thought the only way to get this part was to buy a whole new rack and pinion and replace it. Ramiro went out of his way to.find this part without me having to replace my whole rack and pinion. He saved me about a 1000 dollars! He absolutely did not have to go out of his way like he did for me. He was super friendly even tho he was swamped with customers in the store and calling all at the same time. The mechanic was even super friendly and took the time to show me exactly what was missing and where it was missing from and answered all my million questions. I usually dont like Firestone because I feel like the prices are just outrageous but after my experience at this location I have new found respect for Firestone. Ramiro is awesome!!

Veronica Skipwith

in 2020 I unfortunately purchased tires from Firestone Grandview during the height of the pandemic. My go to, Tire's Plus was not able to get me in. Never again will I compromise service for convenience. During the winter this year my tire pressure dropped several times. Most times I just went to QT and used the air pump. But on a couple of occasions the tires were really low and I did not want to compromise them so I went back to where i purchased them which was very short drive. The first time I encountered some really unfriendly looking males standing around smoking or on their phones who acted as though I was bothering them by asking for air and who reluctantly proceeded to air up my tires with no conversation. Second time, today I was standing out behind the shop to get air again. I knocked on the bay windows and they all just looked at me and went about doing what ever they were doing so I called. I got Crystal who apologized and said she would be out but its cold out. Okay. So when she came I got out with her she proceeded to tell me that some times they cannot accommodate customers by airing up tires. I asked why I am sure she said something to the effect on Tuesday and Thursday they are busy. I replied never had that problem with Tire's plus. Maybe I should not have purchased tires here since I know I have road hazard also . If I recall correctly she was the same person who, when I purchased my tires told me that my sensors could have been broken when I brought my tires because they stopped working as soon as they put the new tires on. I said ok and did not worry about it. However, b when I took my car back to have them rotated all of a sudden the sensors were working again. The point of this is Firestone in Grandview display some of the worst customer service I can think of. I would not recommend them or purchase any products or service from them again.