Dunkin'

Stephenie Stites

I work just a couple blocks from this shop, I stop here often. But dang, went do we have to ask for napkins when your getting donuts and a coffee?? EVERYTIME! I don't ask just to see if the window person is smart enough to drop a couple in. Otherwise my drinks are always perfect and they are friendly. I just feel that we shouldn't have to ask for napkins!!!

Mary Murphy

Ok hear me out, I love Dunkin’ Donuts and everyone including myself does in fact run on Dunkin’. I hate leaving negative reviews. The first time this happened I was like ok it’s early stuff happens. But this same thing has happened 3 visits in a row. I keep ordering the pimento grilled cheese (that ish is fire) but they keep toasting it on only one side?? Lmao it’s like over toasted on one side and not toasted on the other at all and almost cold. It’s like the sandwiches aren’t being flipped. Was this person trained wrong? Pls send help lmao I love these but I can’t keep doing cold on one side 😂 thank you.

Kelli Fitzpatrick

This Dunkin Donuts location at 75th & Metcalf consistently gets orders wrong and to make matters worse, the staff is simply rude and not even willing to try to make things right. This evening I placed a mobile order for 2 dozen donuts, 1/2 glazed, 1/2 chocolate iced. The order was processed and payment was taken. I tried to call the store directly multiple times after the order went through to confirm that they indeed had the donuts (because they've gotten orders wrong before) but no one ever answers the phone at this location. I arrive on time to pick up my order and I'm told they don't have the donuts. They only have part of the order and told me I can pay for those or they will just throw them away. The other option was to come back the next day. They refused to discount the partial order donuts even though I had driven all the way there and they were the ones who did not have the order as promised. The girl at the drive thru window was downright rude. I've never been spoken to that way by someone in customer service, and frankly I never write reviews like this but I felt pretty strongly that this was not handled correctly. I would definitely avoid this store.

Alondra

I’m shamelessly an almost everyday regular, & because of that I can say that the service keeps declining. The line is moving slower and sometimes they give the order wrong or incomplete. Every time I pull up to the window to pay & get my order they’re talking for the most part. They’re nice people, but talking is being prioritized over keeping the line moving & making sure orders are correct.