Red Roof Inn Marion, VA

Dianna Bettany

We had 3 rooms reserved for two night stay. Staff seemed friendly and helpful. When we got to our rooms, they were not clean, all 3 rooms had issues with bathroom not cleaned, one room still had a wet towel in the bathroom. One room smelled of cigarette smoke. Two of the rooms the bedsheets had blood on them. Went to the front desk with the issues and we were told that they would send housekeeping down immediately, so we left to get dinner. When we got back to the room, one room was cleaned very nicely and smelled really good. One room was done, but not as thoroughly. They didn't make the bed after they removed the stain quilts, but left the quilts on a table for them to put on. Our room was not touched, except to remove the quilt and leave us with nothing but a sheet on the bed. When I went back to the office, they were not as helpful. I was told that because there was stuff on the bed they couldn't do anything about changing dirty sheets. I showed a picture of room that had a jacket on the bed that didn't need to be touched and the other only had the sheet. I asked if that is true then why was the blanket and quilt taken off the bed and only a sheet was left, needless to say they could not answer that nor did they offer a blanket. We had to use the heat to stay warm since it was pretty chilly last weekend and I had to go buy cleaning supplies to clean our room. I was offered a "gift" for the inconvenience, a Red Roof notepad and pencil. On the bright side the bed is comfortable, pillows need to be exchange they have a smell. If I could had gotten a refund I would went somewhere else.

Ross Eutsey

Pool , ice machine were inop . No breakfast . Room was dirty , door had no sweep on bottom , commode was loose on floor and seat was broke . Old & rundown .

b. p.

I'm a bit of a tight was and did some comparison shopping for my trip. I stayed here because it is about half of the price of some of the other hotels that are nearby. It was more than adequate. I like the idea of pulling up in front of the room you're staying in and not carrying luggage down a hallway. The room was clean. It was convenient to local food and attractions. The staff was very friendly. This is a great value. The hotel is an older one and I did notice the desk chair and a tear in the upholstery, but you know what? I didn't use it and likely wouldn't if I ever went back. One thing that may be concerning is that the Wi-Fi speed seemed so slow, and it took pages forever to load. Maybe due to the terrain or outdated equipment?

Verified Hotel Guest

Positive: The desk staff was very nice and helpful. Negative: The floor was dirty. The bath faucet runs as much water as the shower faucet when the shower faucet is being used. It's a shame to waste all that water.