Comfort Inn Moss Point Pascagoula

C. Lin

My husband & I were traveling on the road, from Wesley Chapel, Florida, on June 7th, 2022. Headed to our home back in Texas. Well on our way we ended up getting stuck in traffic for 3 hours outside of Pensacola, Florida due to an accident that in involved a traffic fatally. This didn't allow us to get as far as we had planned for that day & tired us out. I googled hotels & ended up picking this one. Upon are arrival it was pleasant. We were greeted by the front desk clerk, Mr. Donald. His upbeat, welcoming, personality & customer service was exactly what we needed at the time. I requested a room with a king size bed & he made it happen. I quoted the price I'd seen online & he was also able to bring it down & help with that as well. We talked the whole time & I could tell he was a down to earth guy. Gave us recommendations for near by local food, along with directions. His attentiveness was excellent... The next morning when we went down to get our complimentary breakfast, Ms. Kim made our morning with her helpful, upbeat personality. She was on top of the cleanliness' of the tables, making sure everything was stocked for other guest as the came down. She was engaging with all the guest making sure everyone was comfortable & if they needed anything... The room & bathroom were clean & in order. The big was comfortable with good pillows as well. AC worked properly. Parking lot was safe... Personally I would recommend the stay here. Thank you Mr. Donald & Ms. Kim for taking good care of us. We appreciate it!

Pam Antonucci

Room was good but a little old and outdated. Check in was ok. Bed was comfy.The breakfast was not ready at 6:00 but Victoria from the front desk saved the day. She was so pleasant and got all the food out and thanked us all for being patient.

Anonymous

The General Manager is very nice. As previously stated the suites are decent the regular rooms on the 1st floor need some work. Looks like customer could have damaged certain things. I prefer 2nd or 3rd level

Carol Rush

My recent stay has mixed reviews. The staff all seemed friendly, which was the biggest plus. The minuses - the room had a bad smell, room service never came by for the entire stay (and "do not disturb" was only a factor one of four days), and the card reader wasn't working properly even after getting the third set of cards programmed. In addition (on the negative side), breakfast was pitiful on one of the two mornings I was there (my husband stayed four nights and I stayed two). There were several overly ripe bananas but no other fruit, the ham was rather dry, and there were no breads or pastries. On the plus side, it was better on day two, and the manager said she's working on that situation (she was aware of a problem and addressing it). Also on the plus side, when I checked out, I related my story to the manager, who promised to credit me a bit back to my credit card, and actually did so. Another plus is that there was an ample supply of towels in our room, so we didn't run out even with a lack of service to the room. I would likely give this hotel another chance in the future, but they are obviously struggling at present. Hopefully, management can get a handle on things.