Pep Boys

Chris Mayang

I've been here on three separate occasions. Once for tire installation which took almost 3 hours. Never have I had to wait 3 hours for tires to be installed. At any other tire shop busy or not the max I've been waiting was 30minutes. The next visit was for a faulty valve stem installed by them and took 30 minutes for the simple fix. I'm here again a week later for another faulty valve stem and it's been over an hour. Never coming back. I'd rather pay the 20 bucks to go to another shop to replace a valve stem when it fails for them to have the car back to me in 20 minutes than come here to have them warranty it. UPDATE: after 1hr and 40 minutes I finally got car back fpr the singular valve stem that had to be replaced. Upon inspecting my wheel I see it all scratched up from their machine

Cassandra Wilson

I called to see if they had my tire and rim. They did not, but Paul was so helpful. He found a few numbers for me to call to find parts from a salvage yard. He was so helpful I made sure to go to him when I got the rims so he could put new tires on for me. He went well and beyond for me and I am so appreciative.

noofl

They're always trying to scam extra services when doing oil changes. Usually, they call you to inform you that your brake pads are low, and try to get you to consent over the phone: NEVER CONSENT OVER THE PHONE, it's a scam, they're just trying to score more money from you. I even had my pads checked by a professional third party and they were almost new, I kept those brake pads for a couple of years after that and they were still fine! this happened to me many times with these guys, almost every time I try to get an oil change. and I'm not the only one, my friend went through the same exact scenario with them, I guess this is just how they do business.

Jairo Rodriguez

I had a terrible experience. I took my car in for changing all four tires. To start, when I brought it in, the front desk rep told me that it will be quick. They took it at 3:10pm an finished at 7:10pm. To me, that was a really long time but I was happy I had new tires,. When they gave me my car, I got inside and notice that the car was completely dirty. The floors, steering wheel, and other parts of the interior had deep stains. I showed to the rep and he apologized. I was mad and I left. A light on the dashboard was indicating that the air pressure was off. I thought that it was adjusting the reading to the new tires. Then the system started flashing a tires warning. The sensors reading were all over the place. Every tire had a different pressure. It look like they never check the pressure, nor balance nor the alignment that I paid for. I don’t really know what to do. I don’t know what to do. How would I even bring my car to check the tires pressure and alignment to this place? I write this review to hopefully this doesn’t happen to you.