Address: 15127 Old Hickory Blvd, Nashville, TN 37211, USA
Phone: +16158664236
Sunday: 8AM–5PM
Monday: 7AM–7PM
Tuesday: 7AM–7PM
Wednesday: 7AM–7PM
Thursday: 7AM–7PM
Friday: 7AM–7PM
Saturday: 7AM–6PM
George Clarke
I was told to remove my tires myself because they have "archaic jqcks". Upon my return with my tires removed. I didn't get the same person and the other person wanted me to leave the tires over night. I explained I would need then need to take my tires back to move my vehicle and also to use it the next day. She told me to do what I need to do. She was also rude to her coworker when asked to help with other customers waiting. I'll get my work done somewhere else now.
Sergio Chapan
excellent service I like it because they serve me the same day when it arrived although I have to wait a little but good service
Ashley Joritz
If I could put negative stars I would. This location has absolutely terrible communication with car owners and have no customer service skills. you will not be treated the same or even fairly. If you go in there with any kind of insurance claim and want the best deal or bang for your buck, they will accuse you of insurance fraud. I recommend if you use Firestone you take your own parts and let them to the labor, although I feel like they can’t even be trusted with that small task. I have never been treated to or talked to how I was by Daniel and Steven by any other company I have dealt with. The rude comments and lack of understanding or willingness to resolve my issue is completely unacceptable. I will never use this location or any Firestone ever again. I have used other Firestone locations for years with no issues. I went to 3 other Firestone locations who said they would be happy to resolve the issue but this one location would not. Save yourself the headache and money and time by not bringing your vehicle there.
Maria Lopez
Had my car serviced a week ago, when I received it back it still had breaks issues. So we took it back and they took care of the problem in a few hours. The service was great, fast and reliable. Thank you for making car problems not as stressful.
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During a recent visit, people were wearing masks. There's also an option for outside drop off.
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