O'Charley’s Restaurant & Bar

John Michael Healy

We had a bad experience at the last O'Charley's but they contacted me and asked me to come back, this time was much better. The Chicken Tenders were awesome! The Cobbler also was Amazing! Everything else was OK except for the Chicken nachos - not good, it had some chicken tenders cut up (they again, were good) but the the cheese wasn't even melted and very few other toppings. The Burger was good and huge but fries were cold.

Jordan Jaked Carrier

The restaurant is definitely understaffed at present. Our experience was okay. I don't typically choose chain restaurants, but we were dining with out of town family. Another table was giving the wait staff such a hard time about their experience, and I was amazed at how calm and professional they were in a tough situation. Be prepared to wait a while for your food since the restaurant isn't properly staffed and be mindful that everyone working is truly trying their best.

Barkley Dog

Our party of 6 arrived at 6:10. We were quoted a 5 to 10 minute wait. It was a 25 minute wait. It was 6:52 before our order was taken. It took 30 minutes for.our dishes to arrive. Chase was our waiter and I truly believe he was doing his very best work. When our food arrived, one of our party was very disappointed in the quality and appearance of her food. The shrimp tasted fishy. We ate all that we could. Our waiter asked if we needed to go boxes. We did. He brought them to us. My son picked up his plate to put half of his dinner in the box and that's when we noticed his plate was VERY DIRTY on the bottom. That plate was not washed at all. We are living in the age of a pandemic and stomach viruses are going around like wildfire right now and the dishes aren't being washed?!?! If we get sick, I'm calling the health department. My sons plate was FILTHY. We didn't discover this until after eaten part of his meal and was boxing up the rest of it. I notified the manager on duty. I showed her the plate. She was visibly disgusted, Apologized and said she'd speak with the dishwasher. She said that our meals would be taken care of. I appreciated that. She did the right thing. I tipped Chase well. One thing we noticed while waiting a very long time for our dinner was that to go customers are being served very quickly. More attention is being paid to people who walk in to get their orders to go. Maybe O'Charley's needs to close the dining room and become a ghost kitchen.

Kiara

The staff was very friendly and helpful, but the restaurant did not smell the best. If you get past that, the food was great! I ate their steak, mashed potatoes, and Caesar salad… all were very good. The only thing I didn’t like was their baked potato soup. It didn’t really taste like anything and I won’t be ordering that again. Other than that, their food was amazing and staff were great!