Goodwill Southern California Store & Donation Center

Lauren Maar

Selection and cleanliness are good, but it's not a major haul store

Kim Desens

Employees are very very nice. Love the thrill of the hunt.

Veronika Staffel

Terrible customer service for donations. We arrived at 9:40 (not realizing that they opened at 10) and and employee came out and told us to come back at 10 because they weren’t open. So as instructed we left. Came back at 10:05. Started taking boxes out of the truck. An employee (katherine) who didn’t know how to speak to people came out with her hands up and says “you need to stop. You left on your own reconnaissance and you can’t leave stuff.” So came at us very rude and didn’t actually make her point. I asked her what she was trying to say because she kept saying you left and we weren’t open. I reminded her that we were told to leave and that she wasn’t making a point so I wasn’t sure what she is trying to say. I told her that we weren’t leaving the stuff we were waiting in line. She kept repeating herself. My brother finally asked “are you trying to tell us that you are full?” She said “yes, that’s what I said”. At no point in this did she say that and coming out with her hands up “okay, you need to stop”. We at not your children and it’s miraculous, if you tell people what you mean they will listen, as opposed to dancing around the point I don’t understand how is leaving had anything to do with it. Maybe it’s a lack of reasoning skills. I’m not certain. But they could definitely use some organization and some classes on how to talk talk to people. “Hey sorry, we don’t have room anymore.” Two seconds and right to the point. This is the fifth time we have donated to this center in the past 6 months and while this is the first time we haven’t been able to leave items it’s always some sort of run around. Unless this is the only center near you, I’d pass. It’s just such a pain in the butt.

Hosh

No a convenient Goodwill location to drop off stuff at all. Parking is super limited and there is usually a line to drop things off. It took me over 20 minutes standing outside with things I wanted to donate. The donations receiving area is super tiny and I feel the pain employees may have to go through managing and sorting everything away in a super tiny limited space. I hope management considers making a change for working conditions for those hardworking folks as they felt pretty overwhelmed!