McDonald's

Bill R. - So Cal

Went here yesterday, 04/04/2022, for a $2 Big Mac. Had not had one for more then 3 years. I could not believe how thin the meat patties were! Looked to be less then 1/8" thick & dry. Bottom bun was a bun from the middle! I pointed it out to the female manager who did not seem to care! Her answer " sometimes it happens"! My fries were dumped across my napkins covering them in grease! Fries seemed thinker & dry from last time I had them 2 months ago! What a waste of money! Burger was dry & had no flavor & I even asked for extra pickles & spread! Will never get another burger here! See pictures! Went here yesterday 05/12/2022 for a breakfast biscuit & drink. When I went to refill my drink at soda area, because signs right on machines had been removed the dispenser had no mixing nozzle on it and it sprayed out on my coat sleeve! When I went to the counter to mention it to the manager or shift leader who was an older lady with gray hair she didn't seem concerned about the spray on my coat and said there's a sign over there! Yes when I went back and looked there's one little sign on only the left wall not both walls in something should be hung in front of the machines so an unsuspecting customer who doesn't notice the new little sign doesn't get sprayed with soda! This is terrible management and the situation should be corrected by the owner of this franchise! The attitude of the shift leader or manager was totally inappropriate and she looked like she was out of her sorts! When I asked for a refill it took approximately 6 minutes for me to get it while she helped other people and didn't seem to regard me waiting all that time for a refill! This policy by McDonald's is ridiculous because you throw your cup in the trash and you're just causing more trash to be collected when we could be serving ourself and saving a cup! Competition in the area such as AMC theaters, Habit Burger, Del Taco, El Pollo Loco and Boston Market are all letting customers refill their own drinks at the soda machine so why is McDonald's lagging so far behind when it has nothing to do with an LA County health ordinance or a California state health ordinance! I would like to hear back from the owner franchisee of this store!

Rick Rhay

This location is slightly understaffed, but the workers there are working their tails off. The cleanliness could be improved slightly, and the restrooms are still vandalized despite the locks on the restroom doors, but the food prep and the order accuracy is good.

Andre Hearn

Always a good experience! I stopped at the one on Rio Rancho Road by the 71 for breakfast and I was in and out in 5 minutes at the drive thru! I haven't been served that fast in a long time. It reminded me of McDonald's in the 70's in Chicago when they had the fastest service in town!

Blanca Phelps

The drive-through line was super long at 830pm and all the way to the street so we parked and went inside. Order for some chicken nuggets took over 20 mins. On my way out, I noticed every single trash can (inside and outside) were overflowing with trash. The entrance mat was so dirty and nasty…made me wish I had gone to another McDonald’s instead. This one isn’t maintained like it should.