29 Paws Pet Grooming

Laurette Rogers

They always do a wonderful job I take my dog there every 2 months small dog doesn't need much time with the groomer

Jennifer Dupuy

We travel full time so I depend on reviews to find the best groomers in the area. 29 Paws had good reviews. I took my baby, Lucy, to 29 Paws Pet Grooming on Saturday, October 9, 2021. The groomer called after about an hour and a half to tell me that she had cut my dog’s tongue with the scissors. She said it wasn’t bad and she didn’t feel Lucy needed to go to the vet. We rushed over. Lucy was happy; seemed to not notice that her tongue was bleeding all over the floor. It was difficult to see with the blood, but appeared to be a nick. I was crying. The groomer did honestly feel bad. It was an accident. But, in hindsight, it is a groomer’s 100% first priority to keep my dog safe. If she cannot cut around her face without harming my dog, DON’T DO IT. It takes just a milli-second of distraction or complacency to harm another. Safety should always be first. She still charged me $51 for the grooming. I was in shock. You cut my dog’s tongue with the scissors and I have to pay you for that? I paid and left in tears. We called everywhere to try to find a vet. No one would see her on a Saturday afternoon. We did find a place 2 hours away that said it would be a 5-7 hour wait once we arrived. Why didn’t the groomer call the vet as soon as she cut her tongue? It’s a DOG’S tongue! They pant, they lick, they play with toys, they eat…everything revolves around their mouths. Anyhow, we decided not to take her and just keep an eye on it. It’s now been 5 days. It’s healing. She doesn’t really seem to notice it. The cut went clean through her tongue at the tip about ½ inch in. There will be a notch in her tongue for the rest of her life…and she just turned 1 year old. She’s still a puppy. I feel so horrible for taking my baby to this groomer and trusting her with my dog’s safety. My dog trusts me and I took her somewhere she was harmed. As someone who depends on reviews, I had to share my story and the picture of my baby’s tongue. ☹ Response to owner: No one mentioned that a vet had been called. That would have been extremely important information. The groomer said she took a picture and didn't think Lucy needed to go to the vet. No mention of a call to a vet. So, I'm feeling like no one actually called the vet and you are just trying to save face. They did offer to pay if we decided to go to the vet, but when we called the vet in Twenty Nine Palms, they said they didn't accept new patients. So, I'm not sure what we were supposed to do. 29 Paws should have taken her to the vet as I'm sure you are already an established customer.

Megan Wilson

Staff is fantastic and definitely in their element with animals. Got a free grooming session after rescuing a dog from a local shelter & they did not disappoint. They were kind, knowledgeable and made my new addition super fluffy, clean, and smell fantastic. They even gave her a neck scarf to wear home. Highly recommend their service! I'll be back!

Niyya Hernandez

Took my husky here, they were nice and professional. My husky looks stunning and it looks like they didn't have any problems with her. The quality and pricing is great. I let them know how she doesn't like her paws touched and have spots on her where they need to be careful, they listened and took great care of her. I'm going to make this place my dog's regular groomer!