Palomar Medical Supplies

richard dark

The service was very good that's why i've given this review 4 stars but it would have been 1 star for the owner of this store! She told me on the phone it would cost $75 to install a battery in my scooter lift, but after it was completed her employee told me she had left a note for him to charge me $100. I will not use or bye anything from this store again. BEWARE1

Kathy W

Buy from another small business instead, or even Amazon if you have to - they will have a much more reasonable return policy! Unfortunately, the Palomar store Rep was deceptive in his communication on the return policy, and overall, Palomar has a very unreasonable return policy - at least on rollators, though I suspect also their other products. Purchased this $300 rollator for my father who was not able to go to the store to pick it out. We asked the store clerk whether we could return the rollator if it didn't fit my dad, who is 6' 2". The clerk said "oh of course, though we have a 10% restocking fee. Just bring it back with the receipt". I said "that's fine - I know restocking fees are common." He did not say we had 2 days (though we met that criteria anyway), did NOT say we could not bring it back if my dad "used" it, and said nothing about the wheels needing to be in pristine condition. First of all, I don't know how my dad was supposed to determine if it's a good fit for him if he doesn't "use" it at least a little bit!! As I said, I brought the rollator back 2 days later since the it was uncomfortably low. The handles were in the highest position and the device says it will fit someone 6' 2" which is not true. Since my dad is prideful and didn't really want to use a rollator in the first place, the only places he tried it out were in our house which has slate floors (approx. total 20 yards around our 1000 sq. ft condo) and walking on the sidewalk to the car (a 75 yard walk from our condo front door to our parking spot). I also wheeled the rollator to my car when bringing it out to return it to the store, and then wheeled it from my car into the store. By the time I entered the store, there was a little dry dirt on the wheels from the sidewalk wheeling. I approached the same clerk who sold us the unit to let him know we wanted to return it because it is too low for my dad. He glanced at the tires and immediately said "oh, no, I can't take this back - it's been used!" What surprised me was that he was so emotional about it! I said "he only used it walking down a sidewalk once, and just a little bit around the house to test it out to make sure it fit!". The clerk retorted "there's no way this was used on a side walk one time". I said "well it's true!". Of COURSE, I didn't count MY wheeling it out of the store to my car, then from the car to my house the day of purchase, and the reverse the day I returned it - how does that count as "using" it?? At any rate, the clerk angrily grabbed a rag and spray bottle from the counter and gave a half-hearted attempt at wiping one of the front wheels. Then he said "There's no way that's coming off, and there's wear on the wheels. I can't re-sell that - it's not resell-able! My boss is going to be back tomorrow and he'll fire me (or maybe he said "kill me") if I take that back! And besides, look on your receipt. It says items cannot be returned if they've been used." He seemed on the verge of tears, so I left, rather than watch a grown man cry. I almost felt sorry for him, until later when I remembered that he never told us the items could not be "used" when I specifically asked about the return policy. Again, how does one know if a rollator is a good fit if one doesn't "use" it at least a little bit?? When I got it home, I gave the wheels a good cleaning (what I assumed my $30 restocking fee would have paid the clerk to do). The pictures are posted. Do those wheels look to you like they render the unit "unsellable"? They look perfectly "sellable" to me! AVOID this place.

Dennis Crothers

Warning Warning!!!! Find another Medical Supply Company. I bought a cushion for my wife to sit on. I purchased it on 3/26/19. She tried it for about 10 minutes and said it did not fit her right so I returned it on 3/30/19 the owner refused to refund. Stating her terms were 2 days to get a refund. She then accused me of using it until my wife recovered then returning it. There is absolutely no way she had any knowledge of how long it was used. I WAS a GOOD customer and had purchased over $1000 of medical supplies in 2018. There are oother medical supply companies that will now get my business. I am very dissatisfied. Rating ZERO if they would let me.

Megan M.

Recommend! I had broken my 5th metatarsal in my left foot in January, and then broke my right 5th metatarsal on the same darn stepping stone in March. I wouldn't be able to walk for a while, let alone drive. I was hesitant to use Palomar because of some of the reviews, but my experience was great. I recommend asking for Christian to help you. He's a really sweet person and you can tell he has a lot of empathy and compassion, while also trying to please his customers. I think that some people’s expectations are too high these days and when things don’t go their way even a little, they want the whole thing free. It’s not a pizza people! I rented a scooter for a good rate for the month $200 and he delivered it to my house. It worked great! Keep in mind that there's an extra charge if you get something delivered on a Saturday. Good luck!