Metro by T-Mobile

Joesephine Parrino

Horrible customer service ! Went into switch my service back to metro and the man who worked there advised me to go back to T-mobile and then come back once I know my log in ID. The man did not even give me a chance to retrive my log in through my email. I no longer felt welcomed as a returning customer to metro and lost all interest to do any business with metro pcs today.

Andy Snider

I normally don’t leave feed back on places I visit however, I came to metro to see about switching from att and attempted to speak to a young lady that was on the phone speaking a different language while dealing with me. I asked about the plans and she began telling me about the “Free phones” metro would offer me. She kept switching on and off between me and her phone call so I finally told her I had my own iPhones I purchased from Apple when I can get a word in and she in no uncertain terms told me I would have to take the free phone. When I tried to explain to her that I was not interested in an Android, she told me that the service can not be guaranteed on non metro devices. I went next door to boost mobile and switch over which was the BIGGEST MISTAKE EVER, I might try the metro store one more time and hope I am treated like a priority.

Lorraine

Disappointed how they can turn customers away. I walked in wanting to transfer 1 line and get 3 additional lines with the promo they clearly had posted. They said I my # was not approved for the promo to come bck tmrw. I went into another metro store and woww, my number is approved and got my the 4Iines I wanted...come to find out the promo for 4 lines they were promoting expired that day..the following day started a plan that would cost 20$ more. BAD BUSINESS GUYS!!! ur commission of a couple of 2-3$ more is not worth it.

Jeanne Miller

Metro PCS took advantage of me I went into the store with my original gold phone. Metro PCS representative steered me to another phone. My gold phone that phone was paid for Metro PC told me that the gold phone was not in stock. Metro PC the LG K20 Plus I was charged $114. The phone was $79, and headset $19.99. I return to the store after giving a complaint and was told that Metro PC would take care of the problem well they turned around and would not not take back the phone and get return my phone. My funds were stolen from my account in Bank of America. Metros PC was taking out of my bank $56 a month on the 10th $6 was for in insurance. Also I when I return to Metro PC I have the receipt of $114 and Metro PC rap took the the receipt and kept it. So I need help for my bank to track down what happened at Metro PC Bank of America