Chili's Grill & Bar

S V

Between 3 and 4 stars. I eat at this location occasionally and it is usually pretty quick service and standard fair. The food is served hot and tastes as expected. Tonight we found that the menu has changed so if you have a favorite it may not be there anymore. Two for $20 has been replaced by 3 for me and the pricing varies by entre. I tried the cilantro-lime carne asada which came with black beans and rice. The steak was very chewy (had to spit out a few bites) and the seasoning was almost overwhelming. The black beans and rice were delicious and perfectly cooked. My husband order the “individual chicken fajitas” which may have been smaller portions than the old version but didn’t seem to be. They were the same as always except the cast iron pan did not stay hot long enough to cook the vegetables so he had to eat a lot of raw onion. Luckily, he doesn’t mind so his dinner was fine. For the appetizer we got the three dips for the chips not realizing that the salsa would be excluded. The server was kind and grabbed us a cup anyway. I ordered the chili for the first time ($1 up charge) and did not like it, VERY GREASY! The reason I am giving this review a 3 star rating was the service. We apparently went at peak time tonight (Friday at 7:00) and the place was packed. We were offered the bar and when we declined the hostess went and cleaned a tiny booth. That was fine. The wait was only about 10 minutes. Ordering… that took almost 30 minutes. Our waters were brought and then every other table was checked and orders taken. I had to wave the server down to get our order in. The appetizers came out in about 15 minutes and then the food was 10 minutes behind it (about 55 minutes after sitting). The server checked on us twice during the meal but never brought the drink that came with the combo. We ate and then had to wait almost 30 minutes for the server to come back and check on us to request the check. Again, 3 stars because the servers were standing at the back of the room chatting while I tried to stare them down and my husband held his hand off the table with the credit card. When I brought up the missing drinks the server said there was nothing he could do because they come with the meal combo (BUT we NEVER GOT THEM!). He could get me a tea to go though. Did I mention that the baseball game started when we arrived and was in the 6th inning at this point… 1 hour and 50 minutes! My frustration was very high at this point but the manager was very gracious and comped a cheesecake for our missing drinks before we left and he listened while I expressed my frustration with the server. This interaction almost has me changing to a 4 star. Overall, I would still recommend this location if you enjoy Chili’s food. This was the first time I have had a negative experience here and will go back again in a few months when meetings bring me to Tampa. The manager saved the day and has my return patronage as a result of his leadership skills.

Vicente Carrillo

Food was delicious and visually appealing, only complaint was there was only one waitress and busboy working front of house no hostess so waitress was overworked. Bad management, worrying about overhead instead of thinking about employees and quality of service. Sad to see a skeleton crew when their is over 10 tables seated, only reason I rated 4/5 for service is the staff did the best with lack of manpower. As far as management 0/5, when a manager of a multi billion dollar franchise can't keep enough staff to properly run a store it's a reflection on their inability to manage and should be fired. If this is the case next time I will contact corporate, I've been eating at Chili's over 2 decades and never seen this lack of service due to improper staffing until this past year.

Terri Lynn Hubler

Eddie my server was fabulous! My food was prepared precisely the way I ordered it. Tasty, hot, and flavorful! Only wish the management would reupholster the bench at my table. Seating single diners there isn't the only solution.

Fernando Madera

First at all I Found Women hair in My Cajun Pasta and my Doordash forgot my Spinach con queso chips Happy Valentines..