Verizon Authorized Retailer - Russell Cellular

Thomas Kurien

Very unhappy with service provided by one of the store clerks. I went in to have my samsung phone changed to an iphone. The clerk first disabled the sim card on my samsung phone and then he said that my iphone does not work. He then says that my samsung phone cannot be used anymore. So I am left with no phone unless I buy a new phone. I come home and talked to a Verizon technician online and they enabled my samsung simcard. I conclude that the store clerk is either technically incompetent or unscrupulous.

Miriam Sadofsky

So far I have dealt with 3 staff at the Lexington Verizon store in order to information gather and purchase a new cell phone. I have in general had very good experiences at this location and have purchased previous cell phones from them. I got excellent and patient advice from Devin on my first visit last week, but needed to think about it. I returned the next day to the helpful assistance by David with the purchase and set up of my new Samsung. I was able to leave the phone for him to do this work and pick it up later. Most everything transferred over, but I still needed to update the many apps at home which I find annoying, but I do not think the store can do this for a customer. That was Wednesday. By Friday there were all kinds of operational issues and on Saturday morning I was back at the store with Nick in charge. He had to remove and reinstall everything. I went home to redo the apps for the 2nd time. It is now Monday. There are still issues and I need to return to the store once again. We will see what happens today. The reason I spend a little extra on the phone is for service. I have gotten service, but going 4 times to start my new phone is excessive, especially during the pandemic. I will update when these issues are fixed.

William Turville

Charlie spent a very very pleasant and productive hour-plus with me. I purchased a new phone, much advanced over my old old one.He set up the new one, transferred my data, applied/installed a case and screen protector and familiarized me with the phone. He was polite, patient and knowledgeable. An overall excellent experience. Only downside: I need additional help from AOL for getting my email to work. This an AOL problem, not a Verizon problem.

Ferne Day

I recently upgraded my phone at this Verizon Store. The support that I got at the store from Schon-Ray Joseph was excellent. He was very knowledgeable and service oriented. He helped me navigate the bureaucracy of Verizon and get exactly the phone I wanted and transfer all the data from my previous phone. It was a very good experience.