Round Table Pizza

nyima tutwilder

I receive my order and my order was wrong. I called back for a re-delivery, the manager of the Brentwood California location told me that they will not be able to deliver my pizza. When indeed they made the mistake. The Manager informed me that I can come pick the pizza up. Not only was the mistake not on my end it was on the store and also I paid I pay for delivery. My order was delivered wrong. The manager refused to redelivered the pizza. Also he will not give me his name and he refused to give me the corporate number. I been online looking, trying to contact the corporate office about the bad customer service for hours. They have no corporate number online. Also I have called three or four stores and they have no corporate office number in store.. This is very unacceptable coming from a manager, customer service is very important to me and coming from a manager this is very Inappropriate. store has no customer service.

Cathy Beverage

It was very warm inside, the salad bar was nearly empty and what was there was nasty and substandard. Very disappointed in the restaurant, but the pizza was good.

Joanna Jeremy

Costumer service here lacks; however, I kept giving them a try until tonight when I ordered a pizza for delivery at 6:09 pm, is 8:20 now and the pizza has not been delivered yet. We called twice to be told is “on its way”, then we called and requested to speak to the manager, we were placed on hold for a long time and then were told “they are busy”. My husband then drove there to get a refund and speak to the manager to be told “the manager is busy and can’t talk” and “here is your receipt”. There was no attempt to make things right or offer any type of excuse, they were very indifferent to the whole issue. Will never get pizza here again.

Brianna Caitlin

I recently placed a order at this location where I was overcharged. I had provided my coupon over the phone where it was declined at pickup and was told it expired when in reality it expires 12.31.21. I called to have this issue resolved today since the coupon in fact wasn't expired and that was the reason given on why I was overcharged and only given 5 dollars off when I inquired with the person who picked it up. The supervisor LUPE who assisted me, if that really is her name being she didn't want to provide her full name once I mentioned escalating the issue, gave excuse after excuse as to why I was overcharged. I had someone else pick up the order because it was for a party but my total over the phone was less than what was charged. The pick up person stated the man who on the receipt shows as Daniel M gave the excuse the coupon expired but was willing to give 5 dollars off then according to supervisor Lupe who wasn't even present the day of my order gave the excuse the coupons were valid but not for this location which should've been disclosed during ordering instead I was given total with my coupon included and at pick up told coupon expired. Lupe dropped the ball especially as a Supervisor giving excuses instead of resolving the issue she escalated it more! She told me go head and dispute with my bank because she couldn't do anything for me in regards to resolving the issue. Didn't even apologize for this whole ordeal. I was willing to pay the total of 47 but 60 bucks isn't the total given upon ordering via phone. She needs to honestly be fired if she doesn't have the basic problem solving and customer service figured out because her problem solving and customer service skills were complete TRASH! I was shocked when she stated she was the manager then later changed to supervisor but might explain the nature this location is being ran! Its basic common sense you do not argue with a customer especially when you overcharged them intentionally instead of being honest with customers from the start! Had I known the coupons didn't work I definitely would have ordered elsewhere more worthy of my money. The pizzas were cheese and pepperoni and definitely had better from little Cesar's, pizza hut, and Zachary's pizza. This location needs customer service training and replacement management. The female Supervior Lupe who originally stated she was the manager then lied and said she was the SUPERVISOR needs to be FIRED! Simple customer service and even matching the coupon or common sense telling the customer the truth could've eliminated a lot of issues.. This location I highly DO NOT SUGGEST.