Boston Standard Company

Jeff Perk

Boston Standard earned my business diagnosing a furnace problem that had stumped even the original installer. I’ve relied on them a few times over a couple years, for both furnace and AC. The technicians have all been excellent professionals, the dispatchers are all friendly and knowledgeable, and they have always been prompt in scheduling a visit when the need is urgent (like an AC failure right before the July 4th weekend). Unsurprisingly platinum-level service comes at a premium price— particularly their eye-watering markup for replacement parts —but I will continue to use them, and recommend them, for the peace of mind that comes from top-quality service being delivered quickly.

Robert Principe

From assessment to completion, this project couldn’t have gone more smoothly. Boston Standard staff was consistently punctual and professional, work was clean and organized. The inefficient WeilMcClain boiler relied on a maze of piping to supply our radiators and storage tank and was sitting on over 24 sq ft of limited basement space. The new wall mounted Lochinvar combi system gave us unobstructed paths to our laundry area, with clear supply lines, an easily accessible shutoff/purge valve for multiple zones. Air intake/venting were strategically placed to avoid patio area (which was greatly appreciated for aesthetic reasons). The electrical team was equally impressive utilizing the existing chase to run wiring for multiple thermostats, exterior sensor and multiple zone relay. The project managers were constantly involved and followed up to ensure all worked well. The rebate team ensured we sent in required documentation in a timely manner. This project moved us from a system 75% efficiency rating to a top of the line 95%. We truly appreciated the varied possibilities offered during the initial walk through. This knowledgeable team ensured that we set our house up to meet energy needs right now and for expansion projects in the near future. It was lovely to work with a company that layered in all necessary teams from assessment and planning, to removal and disposal of old equipment to complete installation with both electrical and plumbing and to receive high quality service from all.

Michael Falcone

I am shocked by the negligence of Boston Standard. This company installed a mini split AC unit in my apartment in 2014. During the summer of 2021, the unit began to leak into my apartment, to the point where it would fill a bucket each hour. I had the drain lines cleaned out by a different company and they suggested that the condenser needed to be serviced. This is when I called Boston Standard. They asked for photos of the condenser. Based on the photos, they suggested that they could not service it. The reason is that it had been installed on the exterior wall of my second floor unit, about 15 feet off the ground. They claim they cannot access it and that I should call the company that originally installed it. Apparently they don't have ladders. I bought my unit in 2021 so contacted the previous owner to find out who installed the AC. Low and behold - it was installed by Boston Standard. I had several pleasant exchanges with a woman at the company about this, but at this point the weather had cooled and it was beyond the optimum time to service a mini split unit. We agreed that I should call back in Spring of 2022. With summer approaching, I tested my unit last week. Still leaking into my living room, I called Boston Standard for service. I received an email response stating that they cannot service it and that I should call the company that installed it. Well...Boston Standard, you installed it. And apparently installed it in such a way that you can't even service it. What gross negligence. And what an awful company that they would just keep responding with the same lazy and tired response to "contact those who installed it". I would not recommend Boston Standard to anybody. They are clearly incapable and have very poor customer service standards.

Christin Eigenmann

We decided to move away from fossil fuels (oil heating tank) to electric air source heat pumps. So changing the full heating system. Boston Standard did an amazing job assessing our situation and proposing a personalized solution. Our needs were fully taken into consideration and Boston Standard made sure our input was reflected in their proposal. We were extremely happy about the installation of our air source heat pumps. It only took 2 weeks from the moment we signed off until the day the install started. The team always showed up on time, was respectful, informed us of the different steps, cleaned up at the end of the day. Every team member was a pro in doing what they were doing, extremely friendly and thinking through their job. We had full confidence in everyone on site and always felt in the best hands. The work was completed in time and we can’t wait to be heating/cooling in a fossil free way as of today! Thank you Scott, Dan, Fred and the whole crew! A difficult job extremely well done!