Budget Heating & Air Conditioning Inc.

M DeLisle

Delivers broken goods and keeps your money. Customer service chuckles at you while you try to advocate for yourself in the process of damage claims with them and the freight company. They blame the customer and freight company for absolutely anything. They won't even replace parts to help make it right. RUN!!!! You aren't saving money you are being robbed.

Marleen Pike

"Wonderful, got a call about my order the next day to verify everything. Was instructed on how to check the unit before accepting it, and when to call about registering the unit. Delivery was excellent. Loved the process all the way around. Excellent company!"

Sharon Emery

I bought a 2 ton HVAC unit, scratch and dent, upon installing the condenser the installer( licensed and insured ) it was found that the king valve was defective. Installer said he had never seen that. I called Budget and PJ in warranty stated it was my installer's fault and since it was installed, installed meaning it was tied down to the pad, it was a warranty issue. My installer called back and PJ agreed it was not a common issue and not on my installer that it was a factory defect. Budget's solution to my problem is to send me a new valve and the cost of this is one me. The refrigerate would have to be reclaimed, but any recovery tank is going to have old dirty refrigerate. When I asked who was going to pay for this, PJ stated he was working on getting me a credit. Why would I need a credit, it is not like I need to buy a new AC every year. I spoke with Mike in sales and he stated that they would make me happy. I requested they replace the condenser with a new one, no response, instead I get an email asking if I want the $19 king valve mailed or would I pick it up. I again stated this was not acceptable and would like for them to replace the condenser, that my installer would bring the defective one back and pick up a new one. Again the only response I got was they were waiting for the new part. Not even a no to my request for a swap out, just ignored. Also PJ waits til minutes before he gets off to email me. I left voice mail for Mike in sales to please call, no response. After no response again this morning in regards to a swap out I spoke with my installer, costs on me to replace the king valve, refrigerate and labor are roughly $800, a new condenser is only a few hundred more. SO I am going to replace the condenser on my dime to insure a good working system. My concerns about the defective condenser were ignored. This place just takes your money and could care less. No one expects to pay $800 for a repair on a new unit with a warranty. I am going to file a small claims suit. I live in a 55+ community and have had 5 people ask about my new unit and wanting my installer to do theirs. You can bet I am telling them all to stay away from this company.

Brah K

I purchased an evaporator coil and it was very poorly packed, and the metal shield which covers the top of the coil was not installed, resulting in a lot of damage to the fins on the top of the coil. It was also missing the plastic brackets which hold the metal shield on the coil. I had to salvage the brackets from my old coil to use on the new coil. And I had to pay $400 for shipping!