GameStop

Luis Francisco

Takes them forever to get your order ready, keep in mind there was no customer and the employee was doing nothing, he completely ignored me when I walked in, after I left, I called to cancel my order, he put me on hold for 30 minutes to help in-store customers, once he returned, he tells me that the system "conveniently" stop working and to try again tomorrow

Juan “Kermit” Vega

Gamestop has gone down hill. I go elsewhere for my gaming needs. They tried scamming my son while he was using a gift card into their subscription service while trying to get an accessory. I had to go with my son to cancel the subscripyion and get the amount back on the gift card which was a 30 min ordeal.

Nick Souza

Went to return an online order and they processed my refund, got a call a couple of days later saying my refund request was “denied.” Customer service has been no help at all and have done nothing to help me. I don’t even have the physical item i bought in the first place since I returned it and they still have not issued my refund. Lost $800.

Oldenell Rivera

As always Great staff in this Game Stop. René the store manager has incredible customer service skills. He was actually the prior manager at the route 1 location. But that one closed. So they moved him to the Mall location. Again an asset to the company. I was also helped by Jeff and again great customer service and helped me add to my purchase a screen protector and a 128 GB card for my wife's gift. I had to get her the Animal crossing switch.