Tile Outlets of America

Dave Daigle

I'll be honest, I was happy that TOA was able to get and transfer tile I wanted(which they had previously carried) from another distributor in Miami. I paid the transfer fee, no problem. But the care in transportation, to include loading it on pallet into the bed of my truck is where I have an issue. The pallet was to low, caught my 5th wheel rail, and he just kept on going. The pic showed that. There is so much damaged tile(not just the 2 pics I uploaded)that even after I factor in the 10% extra tile, I hope it'll be enough. I've shopped here for all my tile needs in the past, but if this is the customer service I can expect to receive, I might have to do business elsewhere. Edit 5/19/22: I did receive a call on the Monday after this incident from Bill the manager. Bill told me he would make it right by either getting me more tile or compensation. I haven't had a chance to do this project yet, but having him call me and address my concerns spoke volumes to me about how Bill and this business addresses customer service. I will return to this business and recommend them to friends. Thank you Bill!

Patricia Diaz

I went in to this tile store not sure of the tile I wanted and this young man named Jessie walked around for an hour and put up with me ..What a true gentleman and an amazing salesman..He helped me pick my tile and I told him I didn't know what to buy he picked everything for me perfectly Thank you Jessie you've got such a good heart you put up with me and my indecisiveness The whole staff even the young girls at the front are so sweet and attentive. Love this store ❤️

Kami C

I've never had any problems with this place. I love my tiles. I picked the one that cost 1.47

Ben Smith

Absolutely EXCELLENT!!!! I wish I could give 10 stars. Let me explain.... I purchased some ledger tiles and ordered some corner pieces to go with them. A long story short... the corners were wrong. Turns out that there was a problem with the supplier of the corner pieces. I spoke with a manager named Rickey. Very professional and honest with me. I sent him some pics of my project and he came up with a solution to help me AND save me money. Also, Javier was very helpful and Ash at the sales counter was awesome too. I WILL RECOMMEND this location to all my friends and circle of influence. Being in retail for the last 22 years in Tampa ( I own T&D Golf on West Waters), I really appreciate businesses that make things right when sometimes things go wrong in life. I am extremely happy with the way I was treated and will definitely by back!!! Here is a picture of my project in progress! Thanks again Tile Outlets on Hillsborough Ave!! Ben Smith