Cancun Juice

Ben Mendoza

BE CAREFUL WITH THE MANAGER ERICA HERE. WORST MANAGER EVER. I went to your Santa Ana store today to pick up lunch for my staff like normal. We enjoy the food from Cancun Juice. I drove 10 min to your location to pick it up. Ordered 2 tortas, 2 huaraches, and taquitos. Your employee told me my order was ready. It was super busy and I opened the bag and saw black boxes and the torta. I figured everything was there. Got back to work. There was only 1 torta. One was missing. I called the store. It was busy. Busy for 5 min. Finally someone answered. Said her name was Erica. I explained that there was a torta missing from my order. She put me on hold. She gets back on the line and states that the man who helped me in the store says he put both in. What? I already handed out the food to my staff. There was only 1 torta. She says she will put me on hold again to go check the camera. Again on hold. She gets back on the line and says she is too busy to look at the camera. She says I can come down and get the torta. I said no, I will go back and get my money back since I don’t want to drive another 20 min for 1 torta. She says no she wont give back the money. I ask for the manager. She says she is the manager. I ask for the owners name. She says she wont give it to me, that I can go online to find it. I did. Linkedin shows Antonio Alvarez as one of the principals for Cancun Juice. What kind of management do you guys have at your stores? Not only was Erica rude, but she was very unprofessional and wasted my lunch hour. Plus one of my staff did not get their lunch. This is not the way you treat customers when your restaurant staff are the ones who got the order wrong.

Gaby Pacheco (FLUFFY)

The tortas and the Cancun Smoothie are good. But I wouldn't recommend the fresas con crema. The cream or whatever they used tasted and smelled expired.

Steven Mejia

Food is always fantastic here. My personal favorite is the torta with chorizo. Parking is a little rough at this location and there's not too many tables inside so it's more practical to get the food to go.

Carlos

Delicious healthy Mexican food. Budget friendly and clean. Can get crowded. Phone orders are great