Modern Market Eatery

Aaron Siva

Terrible experience. Good quality food but never ordering from this company again. I really dislike giving bad reviews but I'm tired of it The managment should be fired or needs to step their game up. Thank goodness for the front desk person. Either way this place should and needs to have a health code inspection. 100% gaurantee they will find something wrong. This store gets something wrong every single time I order whether it's the app in person or through door dash. It has happened every single time. Today walked in music was too loud could barely hear the front desk person. We decided to order directly with them online couldn't find my wife's order she placed online. Had to order a second pizza in person. Was pretty confusing. I must have stressed them out. They told me to go sit down and relax. As I was leaving the cooks in back all looked at me odd. Came home opened each pizza to find the second order I placed, the crust was more burnt then an authentic Italian pizza would ever be. Not that this is Italy but there is no excuse for this being this way. See the difference in pictures. So they must have been annoyed that I was confused and either made a mistake burning it or did it on purpose. Or maybe thier pizza oven is shot and their overworking it getting inconsistent results. Also ordered 1/2 gallon of cucumber mint lemonade but I am hesitant to drink it. Probably won't just in case it was contaminated. EDIT: Went back to show them the pizza was too burnt. The front desk person was kind enough to explain a few things and gave me a refund. If it weren't for them getting literally every single order wrong I would have changed the review.

Amber Schrum

Like many reviewers, I also have had wonderful experiences at this location before the pandemic. Tonight, not so much. Food came 96 minutes after the “promise time”. My Buddha bowl had some wax paper in it. Employees were understandably stressed; they are saints for putting up with a crowd of irritated, hungry online orderers. Here are some suggestions for Modern Market corporate: 1) Don’t promise me my order will arrive in a fake timeframe. If I knew it would take this long, I wouldn’t be here writing this review. The promise time does not appear to be associated with real-time order volume or known delays at this location. A 96 minute difference in the promise time is obviously due to a poorly coded online ordering experience. 2) Perhaps consider NOT taking orders when you don’t have capacity. Other chains already use this method to deal with rush times, such as Starbucks turning off online ordering from the app when understaffed. 3) I don’t know how much you pay your employees, but it clearly isn’t enough.

Ksp

Ordered a salad to be delivered. Waited over an hour only to open it up and have literally a bed of lettuce (i had asked for no cheese or potatoes, clearly they loaded it with cheese), no dressing, no fixings or toppings just lettuce. They don't have a direct line to the store so I had to wait on their corporate line for 30 minutes and wait while they went back and forth between the store and myself. They decided to give me a credit only to find out that my house is not within delivery radius. Just very frustrated.

Anthony Romero

The food is good. The wait makes it almost not worth it. 32 minutes and counting. We ordered soup and salmon. Simple meal, most of it should be prepared already. Several good delivery drivers seem to be getting upset also.