St Joseph Urgent Care Santa Rosa

Annastajia Rankin

Receptionist was ok. Went there today because I got in a car accident yesterday, was seen by an Amber Janson. She seemed to just brush me right off her shoulder. Was not satisfied with how she lifted my shirt without asking first and seemed it was very clear she was letting her opinions affect how she treated me? I told her my symptoms which indicated a concussion, also told her about some back pain that is quiet painful but apparently they “only do X-rays/ct scans if it’s really necessary? How would she have known how necessary it was she didn’t ask me much about it she just grabbed around my body without warning and told me I was fine. I have always had these issues with this urgent care so honestly I just walked out and decided it would be best if I just call my doctor. Also I was not even seen by the actual doctor, she was only an assistant and I was not pleased by her service. On the other hand the nurse Stephanie was very polite.

Sarah McWaid

Was denied care for urgent IUD removal based on Catholic grounds. Would give them one star for that BUT I have had a couple positive experiences with them. Very short wait times if you hold your place online via their website.

Patty Grimm

I have Covid symptoms & wanted to find out if I have it. They offered appointments, which I wanted. They dealt with the Covid issue very well, never letting their other patients in any contact with those with Covid. Each Covid patient was brought in to an area, with only 1 room being used, so Covid patients wouldn’t get infected by other Covid patients. All the staff were friendly and very kind. I was totally impressed by the way that they acted under these conditions. They get an A+!!!

Yoyo Kay

When I first arrived, there was no one sitting at the entrance station at the front. I did not know until I saw someone come in after me that I was supposed to register myself at the iPad/tablet at the front to be checked in (it was stuck on a load screen so, there was nothing that said "check in" or anything) . When I did, I thought it was very unsanitary, especially during Covid, to have everyone use the same touch screen with unwashed and ungloved hands. Next, when I get to check in, the woman asks me "Is your mom with you, sweetie?" I was very confused and said no. So apparently she thought I was a child to the point where she doesn't even ask before talking to me like that. Whatever, moving along, the check-in/registration process was very uncomfortable. The woman says and makes me say everything out load, in a dead silent, tiny lobby. This includes her saying my medical purpose for being there as well as all of my confidential identifying information. She got really frustrated with me and was very rude if she couldn’t hear me, even though I was speaking at a normal level, and when I would repeat myself so she could understand, she would still behave rudely. I do not appreciate having to say my home address, date of birth, social security, and medical information out load. She even gave me an exact form with all of the same questions on it after this, to write my work info down. I am not sure why that was the one thing she couldn’t ask me out load. This medical office really needs to revise its respect and confidentiality practices, as well as their sanitary practices for registration. As for when I finally saw a doctor, it was fine. Not great, but alright. The nurse was very sweet and funny. I do not know her name but she had light grey hair and I believe she said she was actually the radiologist but they were short staffed. She got me two cups of water so I could do a urine test and was patient to give me a chance to drink. When I saw the doctor he talked for a couple of minutes about prescribing some medicine. There wasn’t any exam so, one of the things he prescribed an antibiotic for was kind of a guess. He was probably right so idk, I did take the medicines. He said, though, that he would prescribe three medicines and when I got to the pharmacy there were only two. I thought this was weird since he made a big deal about how people always want this other medicine like it is a miracle pill. So, I was really confused at the pharmacy, exhausted, trying to figure this out, without having memorized the drug names. Overall, it was okay, very disappointing registration process and the medical care was weak. Spent a few hours of my evening there and ended up not being prescribed the medicine that I was told. I got the one for the main issue and another, so hopefully it will be fine. The main issue does seem to be resolved, I am not sure about the other. (It has been 6 days)