ATM (Wells Fargo Bank)

P C

Came here on my break and was stopped at the door by the bank security guard who proceeded to refuse me entry because he said the staff had closed down the entire bank for lunch. Not sure why they couldn’t just stagger their breaks amongst themselves to avoid such an inconvenience to everyone. Simply disappointing and a hassle for those of us who work 8-5 and can’t make it into the branch before or after they open. I will be closing my accounts and going back to a credit union.

D F

Such a rude bank. Stopped in to do a wire transfer at 3:15pm. The lady advised I missed the cutoff at 2:30pm so I’d have to come back tomorrow to do it. I asked to do it now but I understand it won’t process until tomorrow. She wouldn’t do it. She said they only do same day. What?! I will go to Keybank near my home and get the wire done today so I don’t have to break up my schedule tomorrow to do it. I bank with 3 other banks and have done several wires over the last 3 years and I’ve never been turned away because of the cutoff time, it just means the wire won’t show until the next day. The lady was so cold and didn’t care that she was causing an inconvenience. Stay away from this location!

Caroline SharesA Topic

What was going on at this Wells Fargo Branch? This is my bank, we had just come from my daughter's bank, where she took me to for a notary and the bank sent us out without even seeing us, then we came into my bank, Wells Fargo; Since, I was traveling and away from home, I thought all Wells Fargo Banks were the best with customer service. People standing around talking and not even tending to customers. Security guide said that we would be helped but that there was just a little wait time. Teller who was standing around talking to another teller came up and said we are short staffed and suggested we go some where else for help. I was appalled. I thanked the teller but my daughter pointed out how the women teller were just standing around talking and sending all the customers back out the door. I promised to write this branches wasted time and lack of concern for the customers down; because, I had never visited a Wells Fargo facility with such behavior before. Just getting paid for doing nothing. At this point, it did not make any sense, I had to go my other bank which is Bank of America, they helped with no problem and were kind and courteous and very professional. Hope this does not happen to someone else. Follow up: I did receive an apology from this bank and it was what I expected of this to live up to their years of very good customer service.

Hannah Pierce

I called , they answered and hung up. I would’ve been fine with a wait time or a warning . But just rudely cut me off . This place has always been that way. In various ways . Regardless of them getting new people, this place just doesn’t get better . They apologize way too much rather than fixing the problem. Do better Wells Fargo. been going on for years .