Downey Plumbing Heating & Air Conditioning

Barbara Veit

small leak in main line. Water to house completely shut off. Downey comes and says they don't have correct size PVC piping. Instead of running 5 minutes to Home Depot or Ace they told me I would need to wait until Monday (5 full days) without water to the house. Called the supervisor and same was said to me - they wouldn't budge. Would NEVER recommend such an inept company - doesn't have basic plumbing supplies and aren't even ashamed about it.

Debra Jordan

my home insurance company paid downey plumbing to come fix my leak under sink and water on counter top around the faucet.so I told the guy if the faucet bad I bought another one get told me its definitely isn't the faucet but if it was my cost would be 230.00 so after he fixed the leak he said its 260.00 andi told him that's not what he said.so I paid him and want told my receipt would be emailed so 2days later I got the invoice in the mail.and it said for materials tax and labor 260.00 so I called them because I no he told me it definitely wasn't the facet but he said he saw water clog in the faucet but again he said it definitely wasn't the faucet.and he didn't say I made a mistake it is the faucet.i knew then he just wanted to make extra money.the guy who need the repair called me back and said he made a mistake about charging me for materials he ment to charge me for the hourly charge but my home insurance already had covered them for coming out he couldn't even get his lie together they think ladies will believe any lie they tell them because no way you put on the invoice charge for materials and then take my faucet with him when he didn't buy the replacement faucet but the reason he took it nothing was wrong with it it was only 10 months old.when I spoke to his manager he said he would offer me 5.00 back 😯😯😯😯

julio rosas

On 08/18/21 downey plumbing came to my home and cleared my plumbing issues. Overall the service was great and technician was able to fix my clogged drain quickly. The issue I have now is their customer service. I called this Sunday because the same toilet got clogged again. I wanted them to come by and inspect It. They told me I was going to charged an emergency charge due to being Sunday. I told them they were just at my residence can they diagnosis and if was due to something else then I would pay. They said no, I had a choose to have them come on Monday. They promised to call back Monday and they did not. I called them at around 11:00 am. I was told there was no technician available it would have to be Tuesday. Tuesday I waited till 11:45 am and was not called again. I spoke to Bri two times and she insisted she was calling me. I never received there calls. At this point I had to get my toilet fixed. I had to go with someone else. They ran the snake in the same spot and cleared it easily. Since they were not at my residence they had to charge me again.

Pepper L.

From the first phone call until the work was completed, I was very happy with the whole crew at Downey Plumbing. It was professional, efficient, reasonably priced and I like knowing I have a warrantied repair from a reputable company that's been in the community for a long time. I like knowing where to find someone later on if I need further help with this or another repair. Thanks DP!