AccentCare | Personal Care

Alma Ortiz

The people who work at the Riverside office are unsupervised, unprofessional. I recently discovered my information was used to try and get a credit card and I do believe it was one of these many rude receptionist who kept hanging up on me and playing phone tag when I was recently hired and had questions about the link I had a hard time accessing to complete the orientation process. I believe since I didn't go through with working for them, one of the bunch decided to steal my information and tried applying for a credit card using my information! They where the only place I could think of that I had put my information out to. Make sure if you leave or no longer work for them you ask to take your paperwork with your information with you! Poor management here I felt like it was a bunch of high schoolers in a classroom with the teacher out as they were talking about personal issues and using the word hell a lot and a lot of bantering was going on amongst these girls and one boy as I was in orientation in the next room. I overall got a first bad impression when I went for orientation and an overall bad vibe. The only 5 star reviews are those of the manager and her unprofessional crew as they all act rude together. When I first walked In for orientation the first girl you see at the main window giving you the first impression of the company at the front lobby did not acknowledge me. It took 4min. for the girl behind her to wave and acknowledge me as the other girl was too busy making multiple phone calls and ignored me. I was later told by her supervisor Sonya that she was on lunch at that time and couldn't assist me. Really? They take lunch at the front desk making multiple phone calls using the company phone ignoring customers? They lie, play phone tag, hang up on you and get annoyed by you having questions. I went with a much more professional company where the owner is aware of everything, so the receptionist are polite and considerate.

D H

My mother obtained the services from AccentCare through SCAN, her insurance provider. A caregiver first arrived at my mother's home on Tuesday, 10/20/2020 and returned on 10/22/2020. However, on 10/22/2020, a representative from AccentCare called me at the end of the day to advise me that her company was unable to Obtain a caregiver to visit my 92-year old mother who suffers from early on-stage dementia, on Friday, 10/23/20. AccentCare should know that calling at the end of any business day impedes the ability to contact another company to schedule a visit by a caregiver. Claudia, the woman who left the voicemail, said she could instead send a caregiver to my mother' s home on the weekend. Since I previously scheduled a caregiver to come to my mother's home on Saturday 10/24/2020 and I called AccentCare and asked a representative named Joseph if a caregiver could be sent on Sunday, 10/25/2020. At 5:15 p.m. today (Friday 10/23/2020), I received a call from AccentCare advising me that they would be unable to send anyone on either Saturday, which had been previously scheduled, or Sunday. Again, the call arrived at the end of the day on a Friday making it impossible to acquire services from another company. I was annoyed at the shoddy, irresponsible conduct of the representatives of a company that apparently is poorly staffed and whose employees are poorly trained. I've also now read several reviews about this poorly managed company and based on the reviews, this is a company saturated with service related issues and evidently devoid of the ability of creating a positive customer service relationship. I will be filing a grievance with SCAN as I can't fathom why they would enter into an agreement with AccentCare. It's also interesting that positive reviews were posted following the publication of highly negative reviews. If you care about your loved ones, avoid this company.

Caitlin Bridges

I’ve worked with Accent Care for 2 years now. I’ve had a great experience working with this company. Everyone in the office is very professional and has compassion for each and every client.