Cummins Sales and Service

Category: Manufacturer

Address: 33070 Roberts Ct, Coburg, OR 97408, USA

Phone: +15416870000

Opening hours

Sunday: Closed

Monday: 7AM–5PM

Tuesday: 7AM–5PM

Wednesday: 7AM–5PM

Thursday: 7AM–5PM

Friday: 7AM–5PM

Saturday: Closed

Reviews

Peter Hudson

Aug 17, 2022

Excellent communication and service for our diesel pusher. There is no question that we will take all of our engine and powertrain service here. Jose was quick to return calls and provide us with estimates for work. There was after hours drop off and a comfortable large waiting room.

Bob Covey

Nov 13, 2021

Went in for a generator fuel leak (the fuel return line was leaking, but in a place I couldn't see. They fixed it by feel, I think). I asked about running the rack and Geoff (Jeff?) had an opening in his schedule and got right on it. Not only does he know these engines intimately, he went way out of his way to meticulously protect the inside of our coach from any dirt or grease. Access for this job is through the closet floor and he draped EVERYTHING. The coach runs like a top, the bill was fair and our home was spotless. Outstanding service by all involved. One glaring issue: This place needs a serious overhaul to their communications system. 5 calls resulted in 3 disconnects and two unreturned voice messages. The only time I got thru was to schedule the appointment. I didn't see any way to send email or txt, either. This place is too good to suffer this kind of poor service. Hey Cummins, fix it, please, it's 2021, for goodness sake!

sharon van kilsdonk

Jun 10, 2021

ONAN generator. Luke in the service department went above and beyond helping me with my generator issues. I had found a piece of plastic in my oil pan when I changed it and called in to question them about the possibility of it being an important internal part. Luke wanted a picture of the broken piece which I sent him via text and he was able to talk to a service technician and they determined that it was not likely that the part in question came from an internal part in the generator. It must have fell in from an external source. Thanks so much Luke, you put my mind at ease and saved me thousands of $$$! Mike

Ro and Reese D

May 10, 2019

This place is best in service. We traveling and needed work done . We call in and make appointment. Arrived-in less then few minutes they check us in. Personal is friendly! They ask what we need to work on. They took out Coach into Bay Area and work on for a day, call us if they had questions. When we got back they - show us what they done, and suggested what else need to be done. We replaced belts and air compressor. We have Class A Motorhome 2003 , usually we had such bad attitudes from other shops because it is older model. Here on other hand we felt first class. I can truly say I feel safe to be on road again Andi did phenomenal work, work with our insurance and also suggested us what we shouls look for future. Also they have nice waiting room and if they need to work on your coach in morning- they have place to stay overnight! I can truly say . We are happy customers. If you need work done this is THE ONLY place to come ! Thank you !!

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Questions & Answers

Do these dorks provide any type of warranty with their work?

Robbi Riddell | Aug 25, 2018
Corey Chyczewski | Aug 24, 2020

Robbi, All Cummins Sales and Service locations provide warranty on work they perform. Sounds like, from your comment, you may have had a bad experience or needed some follow up work. The GMs name is Mike and he would be happy to help. And he is not a dork. Have a great day.

Does this facility stand behind the products and the services they sell?

Robbi Riddell | Aug 25, 2018
Bryan Wells | Aug 25, 2018

Had an oil change on my motorhome but they got the mileage wrong. Wouldn't change it to the correct mileage. I won't go back.

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I'm new to having an RV. When I'm dry camping and using the generator for power, do I need to plug the 30amp plug into the 30amp receptacle on the motorhome to run the AC? Or does the power go directly to the AC without using the electrical cords

A Google User | Aug 24, 2020
camron Campbell | Aug 24, 2020

Not sure but if its not coming.on when ac is turned on then plug it in to your plug and try that way

Does this fly by night shop provide a Nationwide warranty with their work?

Robbi Riddell | Aug 25, 2018
Corey Chyczewski | Aug 24, 2020

Cummins Sales and Service has representation world wide. Each distribution service center will honor other locations work. Cummins is far from a "fly by night" organization. If you need anything further you can call the GM in Coburg or any location for that matter. We are all One Cummins.

What type of testing is done on batteries here?

Robbi Riddell | Aug 25, 2018
Corey Chyczewski | Aug 24, 2020

Vehicle batteries are tested with one of the most state of the art testers. It provides a complete battery health check with capacity and cranking results. Every vehicle that comes through a Cummins shop has its batteries checked free of charge. Hope this helps.

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