Northwoods Furniture

Christopher Grudowski

I bought the best recliner there!

brandan furnace

I went into Northwoods Furniture right as they were getting ready to close. I apologized for being there late, and the crew there had no problems helping me. I knew exactly what I was looking for, and the wonderful lady showed me all of the pieces, and had a gentleman get the prices ready for us. They also contacted the other location on more pieces for me. I was beyond happy to find these specific pieces to begin with. The fact that the staff went above and beyond, plus found more for me after makes it that much more appreciated. I can not wait to do business with them again. Thank you everyone!

TheHarleyrocks

On September 15 I bought a chair from North woods. It was clearance and marked down because of a few marks. I was fine with that . So what paid 600.00 plus tax. When the chair was about a week old it was pealing on the seat. So what called them he said no exchanges nothing . I said I have to do something. His name is Carter . He first said no . I said this is not our fault. So at first they said to repair. I said this is my 85 year old Mom I am getting it for her. If this was your mom you would not be happy . So I talked to a lady named Laura all the time. Finally I sent pictures of the chair to her. She sent them to the company they said they would replace the chair. I was glad. I was going to get the chair Tuesday. Laura said they sold all the chairs, sent me pictures of the chairs they were too small. I then drove to this other store in Ogdensburg they were too small. I then drove to Norwood store. We worked out a deal of ordering a new chair. So I took the old chair Back to to the store this am. Laura said he would take the chair back. I said I am bringing it back . I will wait for the new chair. She called carter I said I brought it back and I will wait. I said my lawyer told me to return it, it was as only friendly advice. Then he started yelling at me. Said you moved the chair . I said yes I am the one that took it there. He said I am not doing anything about the chair I'm done now!! I then called the company. Her name was infinity she said yes they are replacing the chair. So she called Laura and she said no. Now I have to file a small claim case. Doing this to a 85 year old mother is just terrifying .. ...this is a lift chair that she needs

BK NY

Carter & his staff are friendly, professional and offer great deals. We're glad we supported a local business. Quality furniture at affordable prices.