U.S. Customs and Border Protection - Los Angeles Cargo Port of Entry

Category: Federal government office in Los Angeles, California

Address: 11099 S La Cienega Blvd, Los Angeles, CA 90045, USA

Phone: +13102152618

Opening hours

Sunday: Closed

Monday: 8AM–4:30PM

Tuesday: 8AM–4:30PM

Wednesday: 8AM–4:30PM

Thursday: 8AM–4:30PM

Friday: 8AM–4:30PM

Saturday: Closed

Reviews

Jessica Pejsar

Jul 12, 2022

Old archaic system after returning from Heathrow. Automate it to speed it up. Infrastructure lacking like most of the USA.

Cody Bourcier (TestOfOath)

Apr 11, 2021

Customs received package of LED lights on April 1st, it is now April 11th and in 10 days they haven't managed to process my package. I don't understand what's so hard about clearing packages, the process is only as fast as the employees which I guess says something. Real happy my taxes pay for that kind of service, speaks volumes about the US government.

Jennifer Bacquet

May 13, 2020

Came here to get a release for my sea shipment and everything went smoothly. The staff was friendly, and helpful. Just make sure you know exactly what you need to do, and what paperwork you need to present. They also need printed copies of things, so make sure you have them just in case. We had to go to FedEx office (6 min walk) to print 1 thing. It was fine but it could have been totally avoided. Other than that, officers are cool. Building is easy to find! 8th floor!

Liz Kelly

May 25, 2019

Very horrible customer service. Nothing but Attitude and Sarcasm coming from the gentleman working behind the glass. Any question you ask, you're met with them questioning your intelligence. Which i find a bit odd when they can't even do their job correctly. We were sitting at the office for hours waiting for one of them to give us an answer about our cargo and finally we went up and they said "oh it's been cleared , i don't know what you're still doing here" seems like they think people love to just sit around in their presence and waste time. Good luck to anyone who has to deal with this office.

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Questions & Answers

I have called twice and left a message with my phone number. No return call. How do I make an appointment if no one answers the phone? Understand the high demand for Global Entry, but a quick phone call would help me. Thank you.

Striker Switzer | Aug 23, 2021
George The Great | Jul 24, 2022

Advise to you is to take care of the interview the next time you come into the country. After you check in , asked where the Global office is. They will take care of it in 3 minutes.

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I am a Canadian citizen, moved from Canada to LA on TN Visa for job. I brought my car from Canada to LA. DMV of CA requires me to get custom clearance from CBP. Can I go to CBP office without appointment? What papers required to show to CBP?

Janak Shah | Aug 24, 2019
Christopher DeJesus | Aug 24, 2019

If you imported your car and are trying to register it in California, you'll probably have to it to the border to have Customs inspect it there. You might have to call Otay Mesa port in San Diego where they inspect trucks in order to find out how to get your car properly inspected.

Are they hiring now?

ffa Prince red zz paul | Aug 24, 2018
Christopher DeJesus | Aug 24, 2019

CBP has been continuously hiring for a while. You can apply for LAX sometimes as they often have openings.

Where do I pay Custom fees for a package at LAX

marla lefler | Aug 23, 2020
luis duarte | Aug 23, 2020

11099 s la ciénega los angeles ca 90304

Do I have make an appointment to visit your office to correct some problem and meet your officer. Maybe I will go to your office at 10/18/2019 Friday, I wish I would get your answer. Thanks very much.

Guo Jie Qian | Aug 23, 2020
hesqueda | Aug 23, 2020

You don't need an appointment. Is on a first come first serve basis. As soon as you arrive to the c.b.p office get a ticket and they will call your number. Waiting time is minimum. If you're looking for global entry, I must tell you they are closed.

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Informal entry customs clearance

Wen Hsin | Aug 23, 2020
Enrique Msrtinez | Aug 23, 2020

All very well

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Can a person apply for a nonimmigrant H-1B visa at your office if USCIS is unable to grant the beneficiary an extension or change of status request?

Shannon Ledoux | Aug 24, 2019
Christopher DeJesus | Aug 24, 2019

Applications for changes in status or adjustments must be made with USCIS. Any determination made by USCIS is sustained by all other interested agencies. The public portion of the office on La Cienega is mainly for import and export issues.

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