Apria Healthcare

Linda Capria

The delivery of a device was delayed due to a recall. I recently called customer service to find out the status of a delivery date. The representative I spoke to noticed that I had been waiting a long time since the date of when my doctor placed the order He stated that it mattered to him that I have the device delivered after I had waited so long. He asked for approval from his supervisor and I received delivery 2 days later. I would like to say thank you for such awesome customer service. my doctor placed the order.when my doctor placed the order He stated that it mattered to him that I receiveedo

Amanda

only giving a 2 because the first time I had great service but in subsequent calls I have been placed on hold, disconnected during transfer and my issues were never resolved so that I had to contact my doctor to escalate the issue. I have not been able to use my device because they have not sent me the part I had ordered and paid for.

Karen Higdon

I ordered my device and got the masks in a week. I waited another week and called to ask about the device and other supplies. I was told I would get them the next day. But I got an email saying they were experiencing shortages so there would be extensive delays in the equipment. Poor customer service.

Sarah Trefzger

I was told that the oxygen equipment would be delivered by 10 pm on 3/26/22. Then we were told the equipment be here by midnight. I told them to come in the morning. I called them at 9 am and was told the equip. Would be delivered between 10:30 am and 1 pm on 3/27/22. I called them yet again at 1:15 pm today and was told that the delivery will be here between 3:45 and 7:45 pm. I DON'T RECOMMEND THIS COMPANY TO ANYONE!