Alameda County Social Services Agency

Category: Department of Social Services

Address: 24100 Amador St, Hayward, CA 94544, USA

Phone: +15106706000

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

Yona Yusufi

Jul 22, 2022

The absolute WORST. An employee put in the wrong social security number under my name and for SIX MONTHS, I had to call multiple times a week to figure what what was going on with my insurance. In this time, I lost my Kaiser account (which has a 6 month easy renewal) so now I’m stuck with one of the worst options that have appointments available 3 months out. Now, I have to call yet again and see if I’m still able to still get back with Kaiser, thats going to be another months of a headache. This place treats people like disregards of society and hope they get investigated for their shady ways.

Savannah Marlowe

Jun 27, 2022

Been on hold for more than 2 hours. For someone to pick my call up.

Gabriel Isaac

Mar 22, 2022

chances are if you need to be here then you're already in a bad situation but these people really help you make it worse by wasting time, giving you misinformation, having bad attitudes when you make them snap out of autopilot because they're simply not there. You can't help but wonder if they are privately harboring emotions of euphoria and glee when they look you dead in the eye with an emotionless face and ask you the dumbest, irrelevant information while deftly deflecting your questions with prepared responses and just a twinge of snark. Twilight Zone vibes Monday-Friday 9-5.

Jupiter Jackson

Dec 16, 2021

If you are black DO NOT expect to be serviced properly. You will be walked over, ignored, misunderstood, and stigmatized by the majority immigrant workers. Paperwork is constantly misplaced. No one can answer any questions definitively. I often wonder what the workers down stairs are compensated for. Being Bilingual is more important than being respectful and offering great costumer service. No way to hold them accountable except for writing a handwritten note. This county and its systems are a joke especially the Hayward Location. There is no pride in the work they do here. The babyboomers need to be let go....the county is in need of young fresh blood.

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Questions & Answers

my food stamps are only $.105.00 and my roommate gets 147.00 we split all our bills in half how can she get more when she makes more then I do ?

Jennifer Albertson | Aug 24, 2019
Vince H | May 25, 2022

a similar question like this: My close classmate spent exactly the same hours studying, but I get a B while he gets an A. Why can he get better grade than I do? Ans: It's life. Life is never fair.

My Mom doesn't have a case worker assigned to her case, is this the norm? Also, what is the best time to call where there is not a 30 minute plus hold time. She needs assistance and approval meal delivery and she cannot reach a person.

Brunella Coleman | Aug 24, 2019
Kimi Little | Aug 23, 2020

Once your case is approved you won't have a set worker. It's then a bank of people who work on issues as they come up. Calls come in all day, so it's hard to tell when there's a good time to call. There are workers that can help in each office f you want to come in. For meal delivery you can call meals on wheels, or 211 , which is like 411 but has different resources.

Need to why my medical isn't working

Vida Casias | Aug 24, 2018
Erik Miles | Aug 24, 2019

I need to renew my medical.

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I had a calfresh rectification phone appointment today a 1:30.. no ever called.. left a my social security number said I'll get a call back within two days. What do I do if I don't get a call back ?

Doreen Gotti | Aug 23, 2021
Anthony Jones | May 25, 2022

Trying to talk my worker

Can I get a copy of my Social security award letter at the county office?

Kelly Penland | Aug 24, 2019
Jennifer Logston | Aug 23, 2020

If you have a mysocialsecurity account online you can pull it up and print it in the job/business center.

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Hello, I was wondering if Iv'e stop getting foodstamps, I have not received any this month at all. can someone please get back in touch with me? Thank you for your time

Mary Bettis | Apr 25, 2022
Janina Woods | Apr 25, 2022

Check your account online @mycalwinbenefits.com

where do i put in case number to see if form is approved

Johnny B Good | Aug 24, 2019
Gabriel Barrozo | Nov 26, 2021

I would like to know if my ga is approved

how to apply SSN card?

Don Shaw | Aug 24, 2019
Gabrielle Darone | Aug 24, 2019

Apply for a Social Security card at the Social Services Administration (federal office), not at the Social Services Agency (county offfice).

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Do they ever pick up their phones?

Perry Stewart | Apr 25, 2022
Janina Woods | Apr 25, 2022

Call Customer service

Due to a life altering change with my medical benefits, I have a dependent son who is eligible to receive benefits thru Medi-cal. I need to apply and how to do it. Tried online and very confusing...

Lavinia Sanders | Mar 26, 2022
Marcel Allen | Mar 26, 2022

Its very easy just follow the steps or go get the packets its only takes about 5 minutes

I'm trying to apply for general assistance what should I do

Lisa Pacheco | Sep 27, 2021
Ayessa Griffin | Sep 27, 2021

You can apply in person, mail in an application, or go to mybenefitscalwin.org and apply there.

Is the hayward office open for help?

Alan Thym | Aug 23, 2021
RB ConZ | Sep 27, 2021

They will help you..

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Can I do my sar7 on line

Heidi Lynn Brown | Aug 23, 2021
Kimi Little | Aug 23, 2021

yes, you can now.

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Can I do my taxes there?

Kevin Horne | Aug 23, 2020
Gabriel Isaac | Mar 26, 2022

As far as I can tell, they have discontinued this service since the pandemic

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Need to check food stamp balance

Julie Frazee | Aug 24, 2019
Kimi Little | Aug 23, 2020

yes, the number on the back of your EBT card will let you check your balance.

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Am about to be homeless. Really scared. Is there help for me ?

Holly Phillips | Aug 24, 2019
Fostahn Saiban | Aug 24, 2019

Call 211, Get to the Social Services on Monday, ask about Cherry Hill Services. God bless you in many ways.

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Has the power outage been restored today

Fostahn Saiban | Aug 24, 2019
Gerald Winston | Aug 24, 2019

Yes

Open 31 ducuembre 2019

Prodigy Warrior | Aug 24, 2019
Carlos Hernandez | Aug 24, 2019

And

What time can I pick up my replacement EBT card

Umar Jones | Aug 24, 2019
Gerald Winston | Aug 24, 2019

2 hours after you request it in an office....

Need to renew my medicare.

Erik Miles | Aug 24, 2019
Gerald Winston | Aug 24, 2019

You can go into an office or do it online

Is the office open on black friday?

Rene Herrera | Aug 24, 2019
Gerald Winston | Aug 24, 2019

No

What time are the advocates available?

Itayetzi Flores | Aug 24, 2018
Gerald Winston | Aug 24, 2018

8:30 to 5:00

how do i get a replacement card mine was stolen

Gerald Johnson | Aug 24, 2018
Gerald Winston | Aug 24, 2018

You can request a duplicate at the kiosk

My girlfriend my self and our 4 year old daughter have been renting a room for the last 2 years in hayward . This is the last month and we are out in the street february 29th homeless is there a motel voucher for emergency shelter ? Can someone tell

edward millan | Aug 24, 2018
cherrish williams | Aug 24, 2019

Yes all u have to do is ask about homeless assistance

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