Kohl's

Subrata Chakrabarti

Popular discount stores in the US. It’s a large store. This location had lots of choices for both women and men. Prices were quite reasonable and they had a good sale today.

koushik s

Hi, Had a terrible experience with billing person I think counter 3 on 6/18 8:35pm Background: Today morning I stopped by to return an Amazon item, as part of return tracker there was coupon for 25%. So later in the evening I came with my family for shopping. Billing: I presented the tracker receipt, She said it doesn’t have bar code and she cannot apply the discount. So I went back to Amazon return counter, they reprinted the tracker receipt for me based on Amazon QR code. During this time my family was just waiting by the side of counter, I returned back in 5mins and went back in line. While standing in line I figured out 25% coupon is available in mobile app. During my turn she scanned the items and I provided the mobile app for scanning , this is where the bitter experience happened she said show me 40% coupon, I didn’t understand her q and asked what is that 40% she is asking about. She was like show me the other coupon , after showing the other coupon even it has 25%, where is 40%. It was weird and embarrassing, then I have to ask her what is the problem. She was sticking to 40% again. Eventually I had to say apply this coupon and paid the bill. 1. She is not friendly and questioning customer as if I generated some coupon, if a customer provides a general coupon she should apply it ( note: it is not tied to some particular person and it’s in the app) 2. No apologies and rude face, as if she owns the shop. 3. In general employees will have the courtesy to call the person waiting for a clarification once they return back to counter. She know my wife and kid is standing in front and I was waiting in line for my turn. 4. During this time hardly she would assisted two person, after clarifying I mentioned about 25% she was giving an excuse that some other customer mentioned 40% and I got confused ‘again with rude face’. During this whole time my wife was standing beside the counter and there weren’t any customer asking 40%. I wonder how someone will forget things happened 5mins back . 5. No bags were provided and wasn’t asked if I want one. I had to collect my item from the table and walk out. I understand in NJ bag policies are different, all the person have to do is to ask “do you need a bag and it charges xyz” No apologies or thank you or any kind of greetings. Please teach your employees how to treat customers , if this continues slowly you will lose your customers and may have to close the stores like many other successful chain. Note: giving a 3star because of the person who was processing my return on the morning, very friendly and customer centric.Otherwise I would rate 1.

REEL- REEL

What's not to love? If you spend 50.00, you get 10.00 Khole's cash which is offered most of the time. You can spend it on whatever you choose. Win, win I love a good bargain!

Monika Swarnkar

So we went there for shopping and Mom forgot her eye glasses there. After two days I called Kohl's and the lady , who picked up was so helpful. She immediately looked into the matter and then final we were able to get our lost glasses. It shows their dedication towards customers. I am really very impressed.