Hand and Stone Massage and Facial Spa

Kristen Rall

I’ve had a membership for years now and I feel scammed. They must not have enough staff. You can only book massages 4-6 weeks out at least and forget about weekends - they’re always fully booked. However, I see empty rooms when I head back. Meanwhile you’re charged monthly and accumulate treatments that are very difficult to cash in on due to limited service availability. I also frequently get alerts asking me to reschedule or change times for appointments I booked weeks in advance. I think if they had more staff they could service their members better. When you pay for membership you should be able to get in whenever you want or at least get in within a week. As for the place itself, it’s clean and nice. Therapists are hit or miss. After a time you find who you like and stick with them if you can get an available slot.

Michael Russell

Absolutely the worst customer service. Stay away from this Hand and Stone . I’ve been a member for almost 4 1/2 years and recently canceled due to their availability. You have to book appointments months in advance . On a few occasions they have canceled on me an hr or 2 before my appointment and then having to reschedule months in advance again . When I first became a member this was never an issue . This past year it’s been a down hill spiral with this location . All these years I’ve had Shannon as my therapist and she has been absolutely amazing . For sure the best therapist they have . It’s unfortunate I had to terminate my membership due to terrible management and customer service… I will miss Shannon . Hand and Stone is a franchise company and I will be writing a letter to CEO John Teza and corporate explaining the terrible experience myself and Wife witnessed “not all explained in this review” so it is understood how this location is representing the brand . Don’t waste your time here becoming a member . If you need a massage go to the dozen local Chinese places in the area for a 60$ full body . I never write any reviews with experiences but people need to be aware .DONT SIGN UP FOR MEMBERSHIP . Please beware. I’m sure Karen will respond to this review to defend herself….But let me be clear none of this is inaccurate or a Lie. I wouldn’t be wasting my time writing this nor do I have a reason to be making anything up …. STAY AWAY !!!!

Jewels Goldstein

For all the hype and long wait for appointment times I just expected this place to be better. There was no communication with the masseuse he just kept telling me to relax which honestly was kind of creepy. The place could've been cleaner, it felt dirty and some of the furniture had rips and holes in it. I was pretty dissapointed in all honestly.

Jennifer Nilsen

The spa was beautiful, everyone was friendly. Jade(my esthetician) was friendly and very knowledgeable on what was best for my skin and what i wanted to achieve. I will be back. I had a great experience. Thank you