Dunkin'

Anandam Roy

Visited this morning to pick up an online order and experienced a terrible customer service. The staffs here need to be trained or let go. Two of the staffs were busy chatting when I announced my presence and informed I have an order to pick up (hi, I have an order to pick up). They didn’t bother to greet and instead pointed towards the bags of online order that I can find and pick my order. Based on my order, I guessed the bag and was reaching for that and suddenly both the staff started yelling from far and asking what’s my name. This didn’t make any sense as they wanted me to pick the order to begin with. So, I asked why would you want to know my name, just because I am picking up the biggest bag? The dark Asian lady told me that how would she know if I am not Uber eats! Nothing made sense unless they racially profiled me. I would never visit this place ever. By the way, I guessed the right bag to begin with.

Jim Coleman

Worst Dunk’n I’ve ever been to. Please retrain the staff on how to properly make coffee. It’s become worse over time. There are hardly any donuts. It takes the 3pm guy forever to prepare 1 simple cup of coffee. The last cup didn’t even taste like coffee. Absolutely horrible. I’m not going back unless I hear from someone else that you fixed the problem. You have a great location and could be making a great profit. What a waste.

Matti Ketola

Never properly staffed, literally 1 person working the whole store at a 2pm on Friday. I was waiting for 15mins on line and only 1 customer was served. When they are staffed which is maybe 2 people they act like they are too good to be working there. I'll go out of my way to go to the one more downtown from now on.

Yuka

They don't listen to your order and when they make coffee, it's basically gamble. I always get the same thing, caramel iced coffee with skim milk but you never know if you get straight up syrup with whole milk/ Half and half or perfectly fine coffee. It's really 50-50 chance. It's so inconsistent when they make iced coffee. This lady even put sugar on top of caramel syrup with Half and Half. And there's only one employee who's actually nice there so try not to get frustrated with their customer service.