Veyo Orange County

Gabriela Gloriani

To the man who wouldn't give a deaf person a chance....I wont publicly call you out just yet. Be respectful of the different races, languages, disabilities, colors and humans that are out there. There's so many ways to communicate with a deaf person, the fact that you didn't even bother and wrote it off as if I'm expendable, we are not. I can work just as hard as anyone else. Unfortunately my experience wasn't good, I hope you move past your ignorance once day

Mendy Mendenhall

Getting to the appointments has been a breeze but never try the return trip. Called today after my ride was 10 mins late, after the 5 min recording and the questions a operator picked up and told me they where still trying to find me a driver, then I was put on hold until the phone went dead. Uber cost cash but they showed up

Greyson Peltier

UPDATE: their service has considerably improved, drivers are on time most of the time, and most of the cars are marked as Veyo. The main thing is that you need to call if you do not get a text with your driver’s location at or before your pick up time, then follow up at the 15 minute mark and make sure the phone rep sends a message to dispatch if you have not already gotten a text. They will always get someone sent out timely if you follow up. They still sometimes show up too early though and leave if you do not immediately return their call. This service constantly picks me up late, over an hour late, and requires at least 3-4 phone calls to even show up. They also can show up very early, leave, then blame the passenger for not being ready 20-30 minutes before the pickup time, which is already set way before the appointment time plus travel time. After they leave (rather than wait until the assigned time as their policy requires), they call it a cancellation, treat you with an arrogant, moralizing attitude, then tell you that your ride is based on availability. Then you are back to having them show up an hour or more after they were supposed to come. They are trying to shift their rides to in-house drivers, which is making the problem worse because staff will sit around and wait for an in-house driver forever then ultimately job it out to someone that actually could handle the job just in time to make you really late. If you don’t have an in-house driver available, send it to the outside companies ahead of time. They do their jobs well. Or just call Uber yourselves instead of making me call you five times and to the third party company as well to get what I could have done in two minutes done. Heck, if you were to tell me you have no one available, I’d be happy to pay for my own Uber, cut out the middle man, and get reimbursed by you even on a net 30 cycle so it doesn’t mess up your accountants. But you defy logic and don’t allow this.

mon santos

1. Dec. 20, 2021. On my return trip. Unprofessional driver with an attitude from the start of phone-convo when he arrived. I requested that he drives around the bldg. since I was not at the front lobby. He instead cancelled the trip and left without notifying me. Driver's name is Amir. License Plate #8YCU565. I called for new booking. I was told by operator he was calling the dispatcher and booked me up for an immediate pick up but it took almost 3 hrs of wait-time and 3 follow up calls before I got picked up for my return trip. 2. Dec. 23, 2021. Scheduled pick up time was 3:25 pm but got picked up 36 minutes late. On the return trip, confirmed for the trip at 5:10 pm. Waited for over an hour but no one showed up to pick me up. Followed up twice and finally got picked up at 6:58 pm. (Hospital closed at 5:00 pm.) Could be dispatcher issues because the driver mentioned dispatcher was not answering several calls that he made. TERRIBLE SERVICE!!!