TheKey - Formerly Home Care Assistance

Category: Home health care service in Napa, California

Address: 1802 Soscol Ave, Napa, CA 94559, USA

Phone: +17078906390

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

Cat Chesebro

Jul 2, 2019

I am writing this review because I have worked with Melissa Wisdom in Homecare for over 8 years. When she moved to another agency, My heart strings pulled cause I know how she operates, manages and matches her caregivers to her clients. That is why I choose to move to Home Care Assistance and leave the other Home Care agency I was with. She takes the time to counsel, redirect, coach, educate, joke around, befriend and make you feel heard and seen. She is never too busy to take the time to listen. She brings a strong work ethic that is contagious. She has trusted in me to be a team member to train and educate my co-workers on the job. Her instincts are spot on. Her ability to match caregivers strengths and client needs has been the shining light I have personally seen and been a witness to. I love what I do and the clients that Home Care Assistance has provided to me. Thankful for the opportunities.

rochelle mcmaster

Apr 17, 2019

We are clients of home Care Assistance and have had very skilled caregivers. Tasha who is the full time caregiver and Rachael filled in in her absence. they are phenomenal. Derick a is the manager and has been a wonderful listening ear. Thank You to Home Assistance for you guidance. ShelleyMc Master

Christine Rembert

Oct 31, 2018

It's amazing how someone being so nice and welcoming over the phone during a recruitment call can change your life. The staffing team made me feel so welcomed and was very open about the company and what they are looking for in a care giver. From the phone interview to the in-person interview, to the follow-up. It was flawless. It showed me so much about how the company operates. Upon accepting my first shift I was walked on to my case and introduced to the client personally by the client care manager. The office then made it a point to actively check in with me to make sure I was comfortable with my schedule and my clients. Very supportive company to work for!! I would recommend to anyone in the Solono and Napa county area to look into this awesome company.

Michelle Johnson

Oct 31, 2018

I felt it was important to take the time to write my experience with the team at Home Care Assistance. From the minute I came in for my interview up to my first assigned case, I was treated with respect and kindness. Melissa & Cristina helped me from the start to get my file completed so I can start work quickly. The process was smooth and very informative. They were very personable and professional. I have worked with a few home care companies in the Napa area and hands down I was impressed with this company and what they had to offer. Within the first few weeks I was assigned a case with the hours I was looking for. On my first shift I was introduced to the client by Kayla from the office and it eased any nerves I had. I would highly recommend this Agency if you are looking at working with a great team in Home Care!

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Questions & Answers

Is a home care agency better than hiring a private caregiver?

TheKey - Formerly Home Care Assistance | Jun 23, 2022
TheKey - Formerly Home Care Assistance | Jun 23, 2022

If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payrol, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.

How are you protecting your clients from COVID-19?

TheKey - Formerly Home Care Assistance | Jun 23, 2022
TheKey - Formerly Home Care Assistance | Jun 23, 2022

We follow infection mitigation best practices and safety protocols, informed by the CDC and local authorities, and provide appropriate PPE to our caregivers. The majority of our caregivers and Care Team members are fully vaccinated against COVID-19.

How much does home care cost?

TheKey - Formerly Home Care Assistance | Jun 23, 2022
TheKey - Formerly Home Care Assistance | Jun 23, 2022

Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.

How do I find the best caregiver for my loved one?

TheKey - Formerly Home Care Assistance | Jun 23, 2022
TheKey - Formerly Home Care Assistance | Jun 23, 2022

The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also imporatnt to find a caregiver who’s extremely reliable, has back-up if necessary, and is a good fit in terms of personality and shared interests.

What is home care?

TheKey - Formerly Home Care Assistance | Jun 23, 2022
TheKey - Formerly Home Care Assistance | Jun 23, 2022

Home care is a supportive service provided by a professional caregiver in the home or community where a resident lives (in addition to facility supports) for peace of mind, companionship, and personal care. Caregivers can perform tasks such as running errands, preparing meals, assisting in the shower, fall prevention, and initiating brain stimulation activities to stimulate cognitive function.

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