Potbelly Sandwich Shop

Marie Edwards

7/11/2022 - BWI Concourse C. Your website says that you open at 5am, it's 5:13am. A couple before me asked one of the Pot Belly employees what time they opened, they ignored him. A few minutes later a pilot asked what time they open & they told him when the oven heats up, he commented to me " I guess this is the new norm, employees just dont take pride in their work anymore!" During this whole time I observed one them standing holding eggs patties talking about boyfriends & stuff. A few minutes later another employee showed up & they were telling that he was late. I was going to get breakfast for two but decided to just get a coffee. As you are aware most flyers are under time constraints & are hungry. I'm sure if they're we're other near by options we would have taken them. So 😔.

Rochelle Coley

I am on my way back home and I tried a new place to eat. I was the only customer. While he were making my sandwich, I took a picture of the sign to remember the name. He called "Mam" twice and I said, "I heard you. I am taking a picture". I got the sandwich. As I was picking up my silverware and napkins, I heard him and others mocking me. They didn't even have the decency to wait until I left. The sandwich was good, but I will never spend my money at this place again.

Kelly S

I am the child of 2 flight attendants so I’ve eaten my fair share of airport foods. For the price point and the speed of service the meal I had here was one of the better experiences I’ve had with airport dining! There were several tasty vegetarian options, and it was easy to make things vegetarian that weren’t inherently (ie the bacon is added to the Mac and Cheese on site and it’s easy to just order it without meat!) everyone was really nice and while my sandwich toasted the employees asked how my day/trip was and chatted between serving other customers. My food was hot and hit the spot after a full day of flying! I’ve attached pictures which perhaps don’t look “beautiful” but I snapped to send my mum because I was impressed with how many veggies were on the sandwich rather than just a stack of lettuce like I’ve come to expect most places! I would recommend this place for a between connections bite to eat to any of my fellow travelers with a tight budget!

A.A. McDaniel Hamilton

I used this location to get my pre-flight meal on several occasions with my gift card. I'll stop by this location again today, to get another sandwich to go with my flight. It's an interesting thing that the main stay is what you get that is satisfyingly good. The person making the sandwiches seems irritated that I disturbed her packing the meat for sandwiches. The female cashier was more interested in flirting with the individual putting the toppings on the sandwich then she was assisting me. I really don't like this location.