Steak 'n Shake

Cat Spencer

This used to be a great Steak and Shake but not any more. I am NOT a fan at all of the idea of coming in and placing my order on an electronic kiosk and picking it up at the counter. The old system where a server came to the table was much better. Also, the lady working the counter was inattentive, and curt with us when we asked for plastic flatware that wasn't stocked out front. This Steak and Shake experience was one of the worst I've ever had.

Susan G

If I could give this location a 0 star I would. We ordered from the kiosk. It printed out the wrong receipt with a different order number. We waited 30 minutes and finally I approached an employee who said they were too busy to help. I finally spoke with the manager, she asked what we ordered. When I told her she handed me a sack of cold food and said our order had been sitting there for a while. The ticket on the order was NOT what was on our receipt. . No apology, no attempt to make it right. Burger was cold and had Nothing I ordered on it. Terrible service and food. Very disappointed because we love Steak and Shake

Memetic Genetic

Helluva lot better than the one in Branson, MO. The steak patties were tender, the fries were like salty, tasty hashbrowns, the shakes tasted very flavorful and almost completely natural, staff was outgoing. The indoor touchscreen ordering station is very well implemented and organized, responsive, and very hard to mess up your order with. I rate this place Cat between 2 Steak N' Shake buns/10!

Shawn Schondra

Customer service sucked there is no host there is no waiting staff there isn't even a cashier you walk in and you have to order a a kiosk that has extremely limited options I couldn't even ask for lettuce or tomato on my burger the offer a strawberry or banana shake but you can't get a strawberry banana shake we had to seat ourselves and then our food came up where a cook just yells out a number and then left the food came as a to go order even though we said dine in so we had no plates for our food we had to use napkins but hey on the plus side since no ones around you can just walk up grab a cup and get all the free drinks you want