Tesla

Amanpreet Singh

I went to Tesla for alignment, tire rotation and leakage in passenger side pillar during car wash. Although tire rotation and allignment was done satisfactorily, the water leakage still persists. The water mark can clearly be seen on the cloth on the pillar. They said they tested it rigorously but with no success.

Sydney Pong

Tldr: poor customer service and left with no service I dropped off my tesla at 10am per my appointment for a tire rotation. Intake was fine and the guy helping me confirmed I should come in between 5 and 6pm for pickup. Not a problem. I message in the app asking for an update with no response. I return at 5:45pm. The first guy to help me, told me my car is ready and proceeded to confirm payment. He handed me off to a lady to get the card key and she said the script lines weren't completed and my car is "still in service". I asked for clarification if the car was in the air in the middle of service or it was still pending in the queue. She continued to say "its still in service" and "the lines haven't been completed yet", yes it has been in "service" for the past 10 hours. I asked that if the car is still on the ground I would like my key back and I will handle the tire rotation another time. While she did not refuse to return my keys, her resistance to giving me accruate details about the car's status was agitaing. I again insisted on getting my key and a different guy brought my car to the front immediately. Obviously, this tells me that my car was not being worked on at that moment like she was implying. Before handing off the key, she asked if I wanted to stay another hour and offered uber credit. After I declined, she again offered to keep it overnight with a morning pickup to which I also declined. Aside from not getting the tires rotated at all, I left appalled at the audacity to keep me there longer over a $50 service. It was not worth their time and energy. It would have been fine, still leaving without the service, if they gave me the options without the dancing around.

Tiffany Ellis

I am pleased with customer service provided, and servicing performed on my Tesla here time and time again. The communication and professionalism at this location is exceptional. Dropping in and checking out is streamline and efficient. The notifications through the Tesla App is a useful, simple to use, efficient form of communication, as well. Thanks, Jimmy (my specialized customer service rep today)! You were wonderful! To the reps and service members that the public doesn’t see: Thank you, too! Keep up the good work everyone!

Steve

My Tesla 12 volt battery light come on, (change 12 volt battery soon) , so I called the this Tesla service and made an appointment. The next day a service guy came to my house and installed a new 12 volt battery. The cost was $263. Including labor. I thought that was quite reasonable! I am very happy with my Tesla model S.