JCPenney

Jerome Marsh

Well organized. I was able to find the clothing items I was looking for! Cutbacks have reduced the number of employees so do not expect any customer assistance on the floor. Expect to wait at checkout!

BR3NT

JCPenney is failing miserably in selection and quality of men's clothes. Drove 30 minutes and my online pick up order was incorrect. The signage and counter for pick ups/exchanges is a confusing mess and understaffed. Kohl's handles online order pickup and exchange 100% better and more efficiently.The only positive was Doug who helped me. He was extremely nice.

Michelle Flores

Me and my mom went to JC Penny had not been there in years. Montclair location. Looking for a confirmation gift. My mom wanted to know how much a cross was. She asked one of the employees, she said she had wait for the other girl, she was just fidgeting with products and she told my mom she was going to help this other lady because she was just picking something up and my mom can wait for the other girl. Weird right? Why couldn't she just help my mom. My Mom mom just wanted to know the price. There was like nobody there! Finally another person helped my mom. I remember too, a nice girl helped me, and signed me up for JC Penny savings card or something like that and helped with a coupon, very nice girl! I wished the other employees could follow her lead. I wish I knew her name! I even looked for her when came back and she was gone. Really loved your service! I'm going look at my receipt and let you boss know what a great job your doing! Excellent customer service! Later hours later I came back and wanted to purchase some jewelry. I was waiting to pay at the jewelry section. I seen a women helping this guy and I waited. Then ended up telling me someone in front of me, I can pay in one the other registers up front. I didn't want to go to far registers. I wanted to pay there. It's jewelry right? She seemed want help other later because she wanted to look at something, I understand but don't act like that, I'm a customer too. I realized she was there before. And they are not even busy! I could of waited. I felt she judged me! If I'm buying jewelry I want pay there not in the front, they have registers there yes!

Summer Gosserand

Picked up an online order in store and it was fast and painless. Only reason i cant give 5 stars is because they had no big bags and wanted me to wait for them to "maybe" find one. Other than that employees were professional and got me in and out.