Staples

H R

David the store Manager very rude and disrespectful, he keeps telling you he is the boss and making the decision and doesn’t matter the corporate policy because he has a good relationship with regional manager. This is not the way running the business and I’m going take my company business to Office Depot!

Robert Babcock

Make sure whoever answers the phone KNOWS what they’re talking about. Got pulled into a last minute job involving air travel. Called here the day before to see what I needed to do the TSA pre check. WAS told just show up after 10am with my REAL id and birth certificate. Well I’m here at 11:40am and was told “Oh, well you needed to make an appointment, oh and our computer is down and have a few people waiting so she can’t get to you.” My flight is Monday a.m. Thanks for nothing Staples. Wasted my time. You won’t get any of my or my company’s money EVER again.

Hannah

I never write bad reviews, I swear. But I am shaking after this experience Went in to print wedding invitations. Fiance and I had a few questions, and the printer staff (who was by himself, despite several customers in a long line) insisted he could not print our RSVP cards because they were not the correct orientation for the 4x6 cards. I asked another staff whether or not they printed 4x6 matte card, of course he said yes, they're a printing company. He got the manager who blatantly ignored fiance and I. When I tried to use the online template to order them and show him that yes, staples DID offer that, suddenly it was no problem. Then, when we got the invites which he said were printing, we found smudges and scratches on them. It would not have been a big deal if we were not ignored. It would not have been a big deal if the staff had been competent. It would not have been a big deal if we hadn't waited for an hour for the worst customer experience of my life. Will never return here.

Josh Lucas

Shopping at Staples is why I typically buy computer parts online. I went in to buy a Netgear gigabit switch to replace a dead one. The cashier asked if I had their loyalty program - I do not and communicated that I am not interested. He insisted on trying to get me to sign up. He also tried to sell me a $15 warranty for three years for a switch that cost $31. The switch has a lifetime warranty from the manufacturer. After declining, the cashier then tried to scare me into buying the extended warranty saying "if it fails, you're out the cost of a new switch". It's a $31 switch - If it fails, I'd just buy another one and send the dead one back to Netgear. The cashier was very pushy about selling the warranty. I had to decline more than once before the transaction was done. I'll get my next one from Amazon where they don't pester people about a loyalty program or a warranty I don't need/want.