Papa Murphy's | Take 'N' Bake Pizza

Abby Groves

I'd give zero stars if that was an option. Ive worked in customer service for 14 years and always treat customer service works with respect. However, thus was my worst customer service interaction ever. Ordering online is an absolute waste of time. Our first order wasn't confirmed on our end so we sent a second order only to then find out both orders were accepted. We called the store and they told us they couldn't refund us or cancel one of the orders because "they just couldn't" but they would give us a free pizza coupon we could use next time. Which we agreed too. They did confirm that they had both our orders... When we went to the store to pick up our order of two large pizzas and 3 cheese bread orders, only the pizza was there. We asked for our sides and we were told they were completely out of sides. Why didn't the website tell us that? Or when we originally called about there being two orders placed? The kid behind the counter would only offer his apologies and said nothing about our original coupon to make things right. After some discussion, an other employee came out of the back and offered us our original coupon because she was who we originally talked to. We were missing about $25 worth of our order and said one coupon would not be enough. Both employees started to argue with us and said there was nothing they could do. We asked about a manager, or leaving our contact information and we were basically told if the manager isn't physically present he won't refund anything and leaving a note won't get us anywhere. The one employee then offered to take back our one pizza and we could put a note on that for the manager. The other employee then started blaming the store being out of everything because Little Cesar's just closed and that they opened late today because they had to refund a bunch of orders and couldn't open until late... (oh, so you do offer refunds?) Seriously questioning the staff and manager. How can you leave two teenagers to run a store and not give them good customer service skills? How can a manager leave the store in that big of a disaster and not instruct the employees to help the customers in this situation especially when they know this is an ongoing issue Also? Also, how can the website let you order anything even when that item is out of stock? Also, when opening my confirmation email after all of this, the link at the bottom to take a survey about your experience "wasn't available any longer". Papa Murphys isn't going to ever be high on my list again of places to spend my money. We were extremely disappointed and will only be back to this location to use our coupons and be calling order in or walking in. What a joke.

Matt Hasheider

Good service and the employees are great (and take their time to explain to a customer if there's an item or two on the menu that's out of stock).

Matthew Freeman

We get pizza here on Fridays just about every other week of the year. The consistency is great and I don’t ever recall having a bad experience. The pizza tastes great and has a good mix of cheese and toppings.

Carrie Christofano

My mistake was ordering online. I just got home I the orders have barely any cheese on them . I had to pull apart string cheese to add to make it dinner worthy. I will never get a pizza unless I am standing at the counter while it is being made. You get shorted on toppings when ordering online.