Advance Auto Parts

Bev Carney

They have just about everything here and will help you install some items

Vic Morrison

Tried to order a battery online so I could go pick it up at this store. First online price was 84$. I called the store to make sure they had the battery in stock at the store before I drove to the store. The man I spoke to said there were NINE, that's NINE, {9} of them there at the store. The website said I can order it online and can pick it up at the store. I told him I would be in to pick one up in 45 minutes. Then I tried to order it online, but I couldn't pay for it online, until I signed into "my account". I signed in. SHAZAM! The price went up 20 dollars!! (no it wasn't the "core" thing} So I called the store and the first employee sensed danger and handed me over to another for the mandatory on hold, and here comes the rub. First of course, he had trouble on the computer, then its to "on hold please" (another customer...yeah sure, but ok} ...again on hold ...on hold...finally..but wait theres more...he had trouble finding the item for like a minute, even with the advance auto parts product number and description I provided. I offered to bring in a picture of their website page with the 84 dollars etc taxes on it, and would he honor that. The answer was yes, but wait theres more! NOW he doesn't have any of those previuos NINE batteries in the store. I guess they sold them all in ten minutes! SHAZAM #2 !! So I was right back where I started. Lesson= the website is a bait and switch up sell con. Probably the industries standard,, and obviously, the senior/ experienced sales people are instructed to twist and up sell. If that doesn't work, inconvenience the customer until he/she goes away. Well Mission Statement accomplished! So now you know how they do business. If they fool you using this bait and switch scam, well that's on you.

Tia Ekern

Prices similar with O'Reilly's. We bought a battery here, and the enployee carried it out to our car for us, (without us even asking!) Very nice! Love their warranties on most of their product. They offer a military/veteran discount as well.

Steven

i bought 29 inch wiper blades. friendly staff. manager on site. a bit pricey for some things, but the employees are very helpful. Brian? in particular was lovely. he helped me find the right blade, and install it.