Blue Dog RV Post Falls

Kimberly Wilson

Long story below, but I would not recommend the service department at all (cannot speak for the sales side of things). The staff was extremely rude and incompetent every time I spoke to them (when I could finally get ahold of them) and turns out they aren't even able to replace a simple regulator. Extremely disappointed in my experience. We will not be returning to get our regulator fixed or any other service in the future. It's quite shocking how many terrible review there are of the service department and there doesn't seem to be any action taken to remedy it by Blue Dog. We received a notice that our propane regulator was recalled and needed to be replaced. We received guidance from the manufacturer of the regulator that we could go to any authorized dealer of their products to get it replaced. Blue Dog was one of the dealers. I made an appointment with Blue Dog in May to have my trailer in. Their earliest availability was June, which was fine. We made the appointment in advance, speaking with somebody directly at the Post Falls location. I let them know of the situation, provided them with the necessary information that was given to us by the manufacturer and sounded like we were good to go. We dropped our trailer off the day prior to our appointment and the staff had NO IDEA or record of our appointment. One gal got quite snippy with me saying I must have called the Spokane Valley dealership instead. I assured her I made an appointment with the service staff in Post Falls. She then proceeded to tell me that the process is not as simple as just replacing the regulator, that they needed to verify the make/model etc. and get the replacement approved by the manufacturer which could take several weeks. This was not communicated to me initially by either the manufacturer or the person I made the appointment with in May. I was a bit taken aback and frustrated and asked her what my options are. She was extremely rude and not very helpful. She said she will ask her crew to see if they might have time for me and she would call me back. A full week passed without a call back. I called several times (once a day) and left at least 3 messages without receiving an answer or a call back for two full weeks. I finally called one day 2 weeks later and somebody finally actually answered the phone informing me my trailer was ready for pickup. I was a bit frustrated that I had to call to be informed the work was complete. This led me to have zero confidence the work was actually completed as they again sounded somewhat confused when I asked them the status. We went in to pick it up that same day and the service team once again seemed completely surprised we were there and didn't quite seem to know who we were or why our trailer was there (or where it was for that matter). After about 30 minutes, they ended up locating our trailer and hauling it out to us for pick up. We checked the regulator and it had a new tag on it and looked to be new. We were just glad to have it back and be done with this whole mess. Until this week. We used our camper for the second time this last weekend since the regulator was replaced and it was making this horrible hissing noise when we turned our propane tanks on, leaking propane out through the regulator. The regulator is not functional and will now need to be replaced once again.

K D

I very strongly recommend you do a thorough examination of your unit and the inspection walk through BEFORE you sign the papers to purchase a new RV. We were told when we saw the unit and decided to purchase it that everything would be in tip top shape when we came back in a week to pick it up. Nothing had been done. Of course you don’t do the walk through inspection until AFTER the paperwork is signed. Go figure. We thought it was reasonable to assume that everything would work and be in good condition as promised First, nothing was fixed and, second, it was filthy. During the inspection we discovered the fan and light above the stove didn’t work and the blind which we had noticed beforehand was torn had not been replaced as promised. (They were so kind to offer to fix it when we bring it in to get it winterized.) When we arrived home we found that the table which had been covered with cushions in the bed position has severe scratches on it. Also, pieces of the wall is starting to come unattached from the frame and the bed frame is coming apart. Had we seen this beforehand we wouldn’t have purchased it. This is the 3rd RV we have purchased from Blue Dog but it will be our LAST. INSIST ON A WALK THROUGH AND INSPECTION BEFORE THE PURCHASE IS FINALIZED.

Gretchen Hausman

Blue Dog just had our 2021 Reflection to take care of some warranty work. They had it for more than 5 weeks. We were also getting the annual inspection you have to get to keep your bumper to bumper warranty active. Well, we got it back after making multiple phone calls to find out the status, with no return phone calls. Finally brought it home a week ago. We asked for the paperwork to show what was done. All things were marked done except the fridge issue. When we questioned our service person, she would only respond in email and tell us oh that’s because your warranty won’t cover that. We can order you new fridge doors at a price tag of almost 3000. So my fridge doors don’t close or latch or seal on my one year old trailer causing the fridge not to work, but the super warranty that they sell you and the manufacturer warranty don’t cover that. And we wouldn’t have known this wasn’t fixed had my husband not asked for the paperwork which they later emailed to us. So it sat there for five weeks and no one called us to tell us we would have to pay the bill on the fridge doors. Guess we won’t have a fridge on our beautiful Reflection on our next trip. Once they have sold you a rig, they really could care less about their customers. Buyer beware.

Jennifer Price

Recently bought an rv from here worked with Dave in finance and Brett, I believe. They were absolutely fabulous from start to finish. We bought our camper online and came in only to do paperwork and pick up. They were organized, attentive, detail oriented and made our sale perfect from start to finish! Thanks guys for everything! We love our camper and couldn't have done it from our of state without you.