United States Postal Service

Tom Forrest

If you phone, it is difficult to get a human. Just a bad auto attendant, then you go on hold for too long. I would give them 1 star, except the lady that finally answered the phone was very nice and helpful. She bought up their rating from 1 star to 4 stars.

Emily Brown

Great customer service! The staff are so friendly and helpful and move people in and out quickly. I was in a long line right before Christmas and thought I’d be there for ever but before I knew it I was at the front of the line! Plus so many fun stamp designs!

Marie Alexander

Went to the post office today to mail a package. Usually when I go there in an older gentleman who has amazing customer service and is super friendly and helpful. Today there was a younger man with dark hair who told me I had to go tape up my package and bring it back. I asked him if he could not help me tape it like the Postal Annex ALWAYS does for its customers and even UPS helps with. This man told me to either purchase tape or go home and do it. “We don’t have free tape.” Ew. And that is why I will only use private companies like Postal Annex or UPS from now on.

John M

One of the people who picks up the mail from the outside bin is super nice and friendly, if she sees me driving up she'll take my mail as she heads back inside, my work schedule sometimes makes me barely make it to the post office, so I really appreciate this act of kindness. She is the only reason for the extra star. But the older man who sometimes fills in for her is very rude, often will avoid eye contact and walk right past you when you pull up to the mailbox. :( Wish he'd just take my mail real quick! It's not like there's a line of 20 people and it won't take two seconds... Also, USPS refund policy kinda sucks. If you mail international and it gets returned due to damage or anything, even if its not your fault, good luck getting a refund because the postal admin here will invent a way to avoid giving you a refund. If you enter customs info for the items in the package make sure you are descriptive as possible because I once tried to mail some spools of thread and they got returned for containing LIQUID.... apparently the monkeys that US customs employs can't tell if something contains liquid or not... No refund for me because I didn't write a good enough description on my customs form, despite the fact that I receive shipments of the thread with the exact same description every month from overseas with no issues. Still No refund. Had to pay over 20 bucks to ship the thing again.