Address: 920 E Hoerner Ave Ste 100, Spokane, WA 99218, USA
Phone: +15094653689
Sunday: 8AM–6PM
Monday: 8AM–8PM
Tuesday: 8AM–8PM
Wednesday: 8AM–8PM
Thursday: 8AM–9PM
Friday: 9AM–6PM
Saturday: 8AM–6PM
Raymond Eppel
I would give them a half star if possible. I had an appointment on 04/26/2022. I was refused service by them because of my medical issues. They violated the US SUPREME COURT ORDER. I strongly suggest that no one visit this establishment, since they refused to accommodate me. They will do the same to anyone.
Steve Oleson
This place is ridiculous.....I have like 20+ credits that I can not use them. I make appointments months in advance (because that's all you can get) by the time the appointment arrives they call and cancel. This has happened at least 8 times. I wish I could get the last two years of monthly dues back!
Chad Harrison
My girlfriend has had huge issues with this place. They cannot get anyone in for months as they have no employees and when you do get a massage booked, they call and cancel and if you have multiple massages built up they give you limited options to use those or let others use them for you even though you’ve brought them plenty of business. My girlfriend signed up for the membership being told there was only a 6 month contract but is now being told it is a whole year and no way to get out of it. Once she uses the massages she has (if she can even get in) I am finding her a better establishment that will actually get back to you and understand the situation. These people are money hungry and avoid talking with you at all costs. The One on the South Hill won’t even answer their phones so don’t bother. One of the rooms of the guy she was seeing was also disfiguring and covered in dust, she took pictures and came back home to show me how bad it was. I feel bad that they are making him work in such conditions let alone having customers stay in a room like that. My girlfriend hasn’t seen any of the south hill workers due to not getting in but says the north masseuses are absolutely great, she recommends them, just not the place they work for. They definitely need to think about their customer service and how they treat their clients.
Lindsay Ashley
I, being a new mother, and also a mother of 2 children went in to get a massage that was well needed! I don't have child care meaning I had to go during my work day. I had to take off work to go get the massage, for them to turn me away because I had a 2 month old baby with me. I couldn't believe what I was hearing and I am very disappointed that not only could they help a brand new mother, whos baby was sleeping quietly mind you, but you sent me away because of a liability, are you kidding me. what's the baby going to do? How is a two month old a liability? Now that I don't get an hour to relax I am taking my time to write a comment to make sure all the other mothers out there don't make the same mistake I did.
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Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Yes they do! The front desk does a nice job on finding someone who meets your massage needs. I love my massage therapist there.
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