Reddy Ice

Truth Seeker

No Sir $3.39 for a 7 pound bag of ice . I rides by these people everyday and the Ice distribution looks Run down & Beat up I started getting my ice from Ingles Grocery Store $3.88 for a 20 pms bag😝

Melanie Farnwalt

Why are your bags 7lbs now and cost more? Your totally taking advantage of people. Absolutely ridiculous!!!

Bonnie Forconi

I would rather give NO STARS!! I work for a local commercial landscape company located in Charlotte, NC. We have been a customer of ReddyIce since they bought out BigSky in 2008. We never had major issues until last summer. Since the company changed over to a new ordering/delivery system last summer, our service has been all but non-existent! Especially during the 90 degree(+) time of the season. Last summer was a complete nightmare just trying to get a delivery. Everytime I called I would be talking to a customer service rep in a different location of the COUNTRY everytime I called. I was told my delivery is "On Schedule" but would have to call the next day since it never arrived. This year it seemed that they finally got the ordering/customer service issue under control. All I had to do was call the automated service and an order was put in and delivered within 2 days. PERFECT, right!! Well that only lasted while our temperatures were under 90 degrees. I had ordered ice through the automated service at the end of May (2016), expecting a deliver the first week of June. I called Monday May 30th to confirm we were on schedule and was told yes. I almost every day until we received a delivery on June 10th. I call first thing Monday June 13th to make sure we would get another delivery since temperatures were in the high 90's. I called every day, sometimes twice a day, until June 21st, when we received our next delivery. At this point I am beyond frustrated since I had been told over and over again that we are set up for weekly delivery and yes you will have a delivery. June 29th, 2016, we have not received a delivery since the 21st. I have called every day since the 16th. I have talked to 2 supervisors. Still no ice and NO guarantee we will get a delivery anytime soon. We are getting quotes from other companies. The Saga continues!! 7/26/2016 Though we had these delivery issue worked out or at least it seemed as if we did for about 3 weeks. Was finally seeing a weekly delivery on Mondays as requested and made sure to inform Rep that we only had 6 bags of ice AND our region is in 100 degree + heat index. Well yesterday there was NO delivery even though I had a Supervisor confirm we were on schedule and the truck was still out delivering. Came into work this morning and there's no ice. Spent 40 minutes on the phone AFTER I left work trying to find out what was going on and another 50 minutes on the phone this morning. Still NO guarantee I will be getting ice today. FLIPPING RIDICULOUS! I have NO idea how this company is still in business.

Will Simmons

By far the worst company service ever! Called 5 times and everytime our service call was closed out... NO ONE every showed up. Worst service ever.