Miller's Ale House - Mt. Laurel

Fatima Heyward

UPDATE: The GM reached out and we had a great conversation. I feel confident in saying that they do not want customers to have this kind of experience. I felt heard and reaffirmed in my experience and they have rectified the situation thanks to the leadership of the restaurant- not the woman I originally spoke to. Thank you Gabe for the much needed call and thank you Casey for being kind and resolving the food order issue later that night when we had to call back. What happened: I had such a negative experience with Miller's Ale House. I have ordered from here numerous times and have never had an issue like tonight. First: THE FOOD. My friend ordered a chicken caesar salad that came with no chicken. Huh? Then they put my ribs and mash potatoes together so it's all smush together. Wasn't the end of the world but when I followed up with the restaurant I was highly disappointed. THE CALL: So we reach out to notify the restaurant of the mistake so it can be rectified but the woman I spoke to was rude and had a condescending tone. Even though we didn't order through DoorDash (we ordered through the restaurant's website which by the way never redirected me to DD), she states that it's on DoorDash who picked it up. Okay? That didn't make sense to me because I was never redirected to DD's site so I restated that we ordered through the restaurant site. Instead of politely explaining how the restaurant uses DD without a customer placing the order through DD, she reiterated what she said in the most condescending, unhelpful way. Customers do not deserve to feel like they can not ask questions for clarity especially when the restaurant got the order wrong.

Shadi Zahed

Got the chicken/steak fajita with a couple beers. Not bad but the serving sizes were small given the cost. Ended up ordering the meal twice, which is possibly as intended. Nice interior and good service otherwise.

Jason Sanchez

I Love this place... Their Tex Mex Chicken Nachos are sooo Good, Pork Osso Bucco is juicy and delicious (my wife's favorite), well everything here deserves a try... Highly Recommended

sobeefy1

Service was poor. The server came over within minutes of us sitting down. We ordered drinks, soup, and an appetizer we said that when he came back with the drinks we would order more food he dumped the drinks down and we did not see him for 20 minutes later. Somebody brought my soup we had no silverware or napkins. Then and the appetizer came we asked for ranch dressing to go with the appetizer 5 + minutes later she came over and said oh I'm sorry I forgot your ranch dressing. And then we waited and waited and waited probably a total of 30 minutes after receiving drinks to order our food. The place was not very busy and our server just kept going rogue and disappearing. He never even came over and asked how our food was. We are done with our meal and we are just sitting here waiting and waiting and waiting for him to come to our table. The server came over to ask if we had room for dessert he clearly saw that our plates were stacked at the corner of the table he never asked how her food was, I simply said no we are ready for the bill. He came back with the bill dropped at the table and walked away and never said a word. I ordered I think it was called the chicken zingers which was very few pieces of boneless chicken over top of french fries that were completely drenched in Buffalo sauce gross... I wish I would have taken a photo of my plate before I picked out the few puny pieces of chicken and ate them.