Homewood Suites by Hilton Olmsted Village (near Pinehurst)

Scot Shumski

The Hilton brand has suffered more than most brands under COVID and perhaps no individual hotel than this location. We have been staying here for years and the quality has degraded steadily over that time. During our previous stay two weeks ago we were put next to an elevator even though our diamond profile states, end of hall away from elevator. The elevator made a large BANG noise each time it was used. It was easily heard inside our room. When we were told we would be placed in a similar room this time--and the front desk staff member stated, 'its next to the broken elevator that makes the noise,' we asked to see the manager. The manager stated that was the room we reserved and could not be moved. I checked the reservation and lo and behold, it stated 'standard room' and NOTHING about next to elevator. Look if you want to be like the the airlines and sell the middle seats cheapest fine (rooms next to the elevator equivalency). But be honest. Don't sell your most consistent customer one thing and then give them something else. That's called bait and switch. We ended up leaving for a much friendlier and accommodating hotel. Oh and the manager mentioned the LPGA US Women's Open that was happening during our stay. Apparently loyal non famous clients aren't valued by this Hilton as much as pro golfers.

Deanna

This hotel is absolutely beautiful, and located in a fantastic location close to all the golf course in southern pines and Pinehurst . Our room was huge, with a fireplace , eat in kitchen, dining room, and all of the amenities you would need away from home. We were welcomed so graciously by the staff , and had a great stay. We had the king suite, and were satisfied to say the least. I was definitely impressed. The breakfast was fantastic , especially for buffet style! I would have paid extra for that. Thanks for the stay.

Kasandra Terry

Hotel is beautiful. Housekeeping is FANTASTIC! Breakfast staff were lovely as well. However, I was disappointed with the front desk. Jessica was rude and made EVERYONE I spoke with feel as though they were an inconvenience to her. She was literally that employee that guests warned other guests about. I had called a week prior to verify that I could check in early. Only an hour or 2 early at most...I was told that was no problem. We drive 10 hours, get to the hotel and we are told we cannot check in early. My family waited in the lobby for 2 hours. The pool being closed for the season in May when it's 100 degrees out is beyond annoying, especially when you have children and the website states it is open. I personally would've rather saved the money we spent here and went to the Hampton down the road.

Jonathan Chanice

We paid $330 a night, our bathroom had evidence of water damage and also damage to the tub area that had a poor repair job. There was a rusty tub overflow cap, the bottom of the shower/tub was not clean. Dirt in the corners of the floor, and worn, peeling areas on corners of the furniture. Did this price I was expecting a luxury stay, we ended up checking out the next day and booked another hotel which far surpassed this hotel in quality and cleanliness. Extremely overpriced and we were disappointed.