Rocky's Ace Hardware

Katie Fisher Team

Very helpful, found everthing we needed.

Leah Smith

Not a bad place. Some customer's thankless water heater drain gate valve was leaking and I had to run over and buy a couple caps. They had cheap plastic ones for like $2 and they did the trick so I was happy.

creolechowder

I've been coming to this store for years and years. Today I stopped by to have two keys cut. I was providing my own keys, as they had custom logos on them and had to be ordered elsewhere. I have previously brought custom keys to this place to be cut and they did, with no issues. Today I was greeted by a polite young man as soon as I walked into the store. I told him what I wanted done and he was glad to help me out. As he was setting up the first key, an older woman showed up and abruptly told him to stop and to go handle the register. After fidgeting with the first key that he had inserted, she loudly said that clearly she needs to teach him again how to cut keys. Very rude and unprofessional, particularly with a customer right there. She continued to fidget with the key (apparently it is she who needs the additional training), then barked "where are the tags to the keys?!" I explained that I was providing the keys that needed cutting, to which she replied that they don't cut keys that weren't purchased there. I told her that they've done it before for me. She seemed rather flustered and bothered, and rudely told me they were too busy. During all of this, another employee showed up and seemed interested in trying to figure out what was going on, and probably wanted to help. But she made it clear that my keys were not getting cut. I took them back and proceeded out the store. The young man who had first tried to help me saw me and asked what was wrong and I told him she didn't want to cut the keys. He apologized to me (the woman never did). First, the young man should be recognized for doing his job by trying to help a customer. Thank you, sir. Second, the older woman has no business being in retail and should find work elsewhere. Third, I'm never coming back to this place again.

Bill Brennan

This place has been hit or miss for me. There have been times when I was treated well. Today was different. The manager was difficult. Someone should tell him to be a little warmer to customers. Who knows, maybe he had a fight this morning with his wife, or something. But the guy was still a jerk. As of 9/3/2020,. Since my last review, have been there a few times and have been treated quite well. Huge improvement as of late. Would now recommend.