Harold Alfond Center For Cancer Care

Jaynheidi07

I think it's the most amazing place in the world without them my brother wouldn't have come as far as he has with his colon cancer and squamous cell cancer thank you all for the amazing job you guys do

Dave Hilt

Have been taking my wife here for infusion therapy for Secondary Progressive Multiple Sclerosis for the past 6 months. We have, (had) another 18 months to go, a long haul, she is in the advanced stages of her illness. In December we were told that we would not be able to come here anymore, that we would have to drive to Waterville for treatment. They claimed they were "to busy" in Augusta. In the 6 months I took Ellen here, I observed between 2 and 6 people occupying 14 infusion chairs on the side of the infusion room we were sent to. (It's a habit, I worked for 25 years at efficiency and process optimization and labor utilization). So my direct observation of the past 6 months was between 15% and 38% capacity utilization, and I am a trained expert at this process, I taught the process of efficiency in a Fortune 150 company. When they told us we couldn't go there because they were over capacity I explained my direct observations of the last 6 months. Then they changed their story and tried to tell me that the infusion experts for what my wife needed were in Waterville, another load of horse hockey. This is an IV chemotherapy infusion facility of specialty drugs compounded on site, which is exactly what my wife was getting, IV infusion. of a specialty drug compounded on site. I asked for a better or REAL explanation, got nothing from a scheduling supervisor who promised that someone from the Alfond Center would call me. Do you think I have gotten a call in the last month? No. $8700.00 a month for the last 6 months to be treated like this. From where we live driving to Thayer is like driving to Maine Med in Portland, If we had been told that we needed to make that drive for the next 2 years, we would not have started this in the first place. Very disappointed. Most of the nurses are VERY nice there, I hope if you have to go to this facility, you don't have to deal with the administration. Best of luck and I hope your therapy works for you. I wonder when Maine General will start telling people they need to drive 40 miles to get an X-Ray or stitches?